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UA11MRS, Huawei UA11MRS Contact Center, Media Resource Subsystem/Contact Center/For UAP3300

  • Brand: Huawei
  • Model: UA11MRS
Rating:
90%
4.5/5.0
4 Reviews
$4,713.00
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UA11MRS, Huawei UA11MRS Contact Center, Media Resource Subsystem/Contact Center/For UAP3300
UA11MRS, Huawei UA11MRS Contact Center, Media Resource Subsystem/Contact Center/For UAP3300 US$4,713.00
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    UA11MRS, Huawei UA11MRS Contact Center, Media Resource Subsystem/Contact Center/For UAP3300

    UA11MRS, Huawei UA11MRS Contact Center, Media Resource Subsystem/Contact Center/For UAP3300

    100% Genuine Ready to Ship
    $4,713.00
    Overview
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    Overview

    Huawei UA11MRS Overview

    The Huawei UA11MRS is an enterprise-grade media resource subsystem server for the UAP3300 contact center platform, delivering IVR, media, and call processing resources for large-scale deployments. It supports up to 23,040 IVR users, 30,720 trunk channels, and 7,680 agents, ensuring high-density voice services for carriers and enterprises. With 4,000,000 BHCA per UAP3300, MTBF of 10 years, and a call put-through rate above 99.999%, the UA11MRS offers carrier-class reliability and performance.

    Product Highlights

    23,040
    IVR Users
    30,720
    Trunk Chn
    4,000,000
    BHCA Cap.

    Product Applications Scenarios

    Service Providers
    UA11MRS delivers high-density IVR and trunk resources, helping carriers build scalable contact centers that handle millions of BHCA while maintaining 99.999% call completion and reducing platform downtime.
    Enterprise Network
    For large enterprises, UA11MRS supports thousands of agents and IVR ports, consolidating voice services on one platform to streamline operations and cut telephony infrastructure costs by up to 30%.
    Cloud Services
    Integrated into hosted contact center clouds, UA11MRS provides reliable media resources and fast call setup, enabling CSPs to onboard tenants quickly and improve service-level compliance for voice workloads.

    Product Features Comparison

      Huawei Huawei Huawei Huawei
    Model UA11MRS, Huawei UA11MRS Contact Center, Media Resource Subsystem/Contact Center/For UAP3300 BC1M04SRSC, Huawei RH2285V2 Server, 2×E5-2407 CPU/2×8GB Mem/2×300GB SAS E9000, Huawei E9000 Blade Server Chassis, 16 slots/12U/Redundant PSU RH1288-V2, Huawei RH1288 V2 Rack Server, Intel Xeon E5-2600, 24 DDR3 DIMMs, 7 hot-swap fans
    Brand Huawei Huawei Huawei Huawei
    Processor Model n/a Intel® Xeon® E5-2400 series Core options: 4, 6, or 8 Maximum dominant frequency: 2.4GHz(6 Cores) or 2.3GHz (8 Cores) L3 cache: 20MB Intel Xeon E5 and E7 series Supports up to 2 Intel Xeon E5-2600 (Sandy Bridge-EP) or E5-2600 v2 (Ivy Bridge-EP) series processors; 4/6/8 cores (E5-2600) or 4/6/8/10/12 cores (E5-2600 v2); max frequency 3.3GHz (E5-2600) or 3.5GHz (E5-2600 v2)
    Memory Capacity n/a 12 DDR3 RDIMMs/LRDIMMs, up to 384GB Up to 1.5TB per blade Up to 24 DDR3 DIMMs; 768GB (4GB, 8GB, 16GB, or 32GB per DIMM)
    Drive Bay Configuration n/a Options: • 8 x 2.5" SAS/SATA HDDs or SSDs, up to 8TB • 12 x 3.5" SAS/SATA HDDs and 2 x 2.5" SAS/SATA HDDs or SSDs, up to 38TB • 26 x 2.5" SAS/SATA HDDs or SSDs, up to 26TB n/a RH1288 V2-8S: up to 8 x 2.5-inch SAS/SATA HDDs or SSDs (front); RH1288 V2-4L: up to 4 x 3.5-inch SAS/SATA HDDs (front)
    Expansion Slots n/a Up to 5 PCIe 3.0 slots 1 processor: • 1 PCIe 3.0 x8 •1 PCIe 3.0 x4 • 1 PCIe slot for a RAID controller card 2 processors: • 1 PCIe 3.0 x8 • 1 PCIe 3.0 x4 • 1 PCIe slot for a RAID controller card • (Optional) 1 PCIe 3.0 x16 • (Optional) 1 PCIe 3.0 x8 n/a Up to 3 PCIe cards: 1 x full-height full-length PCIe slot, 1 x half-height half-length PCIe slot, 1 x non-standard PCIe slot for RAID controller
    Power Supply 100 V to 240 V AC power distribution system; Rated voltage: 110 V or 220 V AC; Input voltage range: 100 V to 240 V AC; Maximum output power: 275W; Maximum power consumption (full configuration): About 430W 110 V/220 V AC or –48 V DC Up to 6 hot-swappable power modules Compatible PSU rated power: 460W, 750W, 800W; Rated input voltage: AC: 100 to 240 V AC; DC: -48 V DC to -60 V DC

    Optional Add-ons

    Model Number Description
    U281MSU02 Huawei U281MSU02 Media Service Unit for expanding eSpace/UAP contact center processing capacity
    UC0M05SRSC Huawei UC0M05SRSC RH2285 V2-based audio recorder server for compliant call recording
    GUMSBAS10 Huawei GUMSBAS10 eSpace UMS application software for large-scale unified messaging integration

    Quality Certifications

    • ISO 14001
    • ISO 9001
    • RoHS
    • REACH
    • CE
    • FCC
    Specification

    Huawei UA11MRS Specification

    Model
    UA11MRS
    Brand
    Huawei
    Power Distribution System
    100 V to 240 V AC power distribution system
    Maximum Output Power
    275W
    Dimensions (Shelf)
    436 × 420 × 264mm
    Dimensions (Main Control Board)
    367 × 280mm
    Dimensions (Interface Board)
    170 × 280mm
    Dimensions (UAP-PTS)
    440 × 342 × 43mm
    Rated Voltage
    110 V or 220 V AC
    Input Voltage Range
    100 V to 240 V AC
    Power Frequency Range
    50 Hz or 60 Hz
    Maximum Power Consumption (Full Configuration)
    About 430W
    System Capacity - IVR Users
    The IVR of the UAP3300 system can connect to 23,040 users.
    System Capacity - Trunk Channels
    The UAP3300 provides a 30,720-channel trunk.
    System Capacity - Agents
    The UAP3300 provides up to 7,680 agents.
    Performance - Call Setup Time
    When 30 calls are initiated concurrently, the average put-through duration is shorter than 1.5 seconds.
    Performance - Call Put-Through Rate
    Call put-through rate ≥ 99.999%; average duration for dynamically switching voice encoding < 60 ms.
    Reliability
    Mean time between failures (MTBF): 10 years.
    BHCA
    4,000,000 BHCA per UAP3300.
    EMC - Emission Standards
    EN 55022: 1998 + A1: 2000 + A2: 2003; CISPR 22: 2003; AS/NZS CISPR 22: 2004; ANSI C63.4: 2003.
    EMC - Immunity Standards
    EN 55024: 1998 + A1: 2001 + A2: 2003; CISPR 24: 1997 + A1: 2001 + A2: 2002; ETSI EN 300 386 V1.3.3: 2005.
    EMC - Power Line Standards
    IEC 61000-3-2: 2001 / EN 61000-3-2: 2000; IEC 61000-3-3: 2002 / EN 61000-3-3: 1995 + A1: 2001.
    EMC - IEC/EN 61000-4 Series
    IEC 61000-4-2: 2001 / EN 61000-4-2: 1995; IEC 61000-4-3: 2006 / EN 61000-4-3: 2002; IEC 61000-4-4: 2004 / EN 61000-4-4: 2004; IEC 61000-4-5: 2005 / EN 61000-4-5: 1995; IEC 61000-4-6: 2006 / EN 61000-4-6: 1996; IEC 61000-4-11: 2001 / EN 61000-4-11: 1995.
    Safety Specifications
    IEC 60950-1; EN 60950-1; UL 60950-1; CSA C22.2 No 60950-1; AS/NZS 60950-1; BS EN 60950-1; GB4943.
    Storage Temperature
    -40°C to +70°C
    Operating Temperature (Long-Term)
    0°C to +45°C
    Operating Temperature (Short-Term)
    -5°C to +55°C
    Humidity
    5% to 95% relative humidity, non-condensing
    Altitude
    Up to 3,000 m (same performance maintained within 3,000 m)
    Weight
    1.48 kg

    Get more information

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    Quality Certifications

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    Q&A

    Questions & Answers

    What common troubleshooting issues might occur with the Huawei UA11MRS?

    Some common troubleshooting issues with the Huawei UA11MRS might include connectivity problems or configuration errors, which can typically be resolved using the provided support resources.

    What accessories are available for the Huawei UA11MRS?

    Accessories for the Huawei UA11MRS include additional modules for expanding functionality, power supplies, and mounting hardware to accommodate various installation environments.

    How does the Huawei UA11MRS compare to similar products?

    The Huawei UA11MRS offers superior concurrency handling, real-time processing, and integration capabilities compared to similar products, making it a more efficient and reliable choice for contact centers.

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