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U281SMU02, Huawei eSpace U2980 Contact Center, System Mgmt Unit/Redundant Power/Alarm Output

  • Brand: Huawei
  • Model: U281SMU02
$1,654.00
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U281SMU02, Huawei eSpace U2980 Contact Center, System Mgmt Unit/Redundant Power/Alarm Output
U281SMU02, Huawei eSpace U2980 Contact Center, System Mgmt Unit/Redundant Power/Alarm Output US$1,654.00
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    U281SMU02, Huawei eSpace U2980 Contact Center, System Mgmt Unit/Redundant Power/Alarm Output

    U281SMU02, Huawei eSpace U2980 Contact Center, System Mgmt Unit/Redundant Power/Alarm Output

    100% Genuine Ready to Ship
    $1,654.00
    Overview
    Specification
    Reviews
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    Overview

    Huawei U281SMU02 Overview

    Huawei U281SMU02 is a carrier-class contact center system management unit for the eSpace U2980 platform, designed to handle large-scale enterprise and service provider voice services. Supporting up to 480 concurrent agents and 480 IVR ports, it delivers 12,000,000 BHCC with 3 s main control switchover to protect critical customer interactions. Rich trunk signaling, broad audio codec support, and stringent SRTP/SIP over TLS security make it ideal for Asia, EMEA, and North America deployments.

    Product Highlights

    960 ch
    Max Ports
    12,000,000
    BHCC
    99.999%
    Call Rate

    Product Applications Scenarios

    Service Providers
    Enables telecom and hosted contact center providers to aggregate up to 960 channels with 12,000,000 BHCC, cutting call drops and boosting SLA compliance.
    Enterprise Network
    Ideal for large enterprises consolidating IP telephony and IVR, combining SIP, E1 and T1 trunks with secure SRTP to lower voice platform TCO.
    Cloud Services
    Supports virtualized or hosted contact center nodes with 99.999% call connection, enabling multi-tenant voice services across regions.

    Product Features Comparison

      Huawei Huawei Huawei Huawei
    Model U281SMU02, Huawei eSpace U2980 Contact Center, System Mgmt Unit/Redundant Power/Alarm Output U281SGU02, Huawei eSpace U2980 Contact Center, Signaling General Processing Unit UA11MRS, Huawei UA11MRS Contact Center, Media Resource Subsystem/Contact Center/For UAP3300 UC0M05SRSC, Huawei eSpace Audio Recorder, 2×E5-2407 CPU/4×8GB Mem/4×300GB SAS
    Brand Huawei Huawei Huawei Huawei
    Processor Model n/a n/a n/a Intel® Xeon® E5-2400 series; core options: 4, 6, or 8; maximum dominant frequency: 2.4GHz (6 cores) or 2.3GHz (8 cores); L3 cache: 20MB
    Memory Capacity n/a n/a n/a 12 DDR3 RDIMMs/LRDIMMs, up to 384GB
    Drive Bay Configuration n/a n/a n/a 8 x 2.5" SAS/SATA HDDs or SSDs, up to 8TB; or 12 x 3.5" SAS/SATA HDDs and 2 x 2.5" SAS/SATA HDDs or SSDs, up to 38TB; or 26 x 2.5" SAS/SATA HDDs or SSDs, up to 26TB
    Expansion Slots n/a n/a n/a Up to 5 PCIe 3.0 slots
    Power Supply Rated voltage: –48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W Rated voltage: –48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W Rated Voltage: 110 V or 220 V AC; Input Voltage Range: 100 V to 240 V AC; Maximum Power Consumption (Full Configuration): About 430W 2 hot-swappable 1+1 redundant PSUs: AC: 460W or 800W; -48 V DC: 800W

    Optional Add-ons

    Model Number Description
    Huawei 7900 Series Huawei 7900 series IP phones for agent and supervisor desktop integration with U2980 contact center.
    Huawei iAgent Huawei iAgent IP SoftPhone software client for PC-based contact center agents.
    Huawei IAD Huawei Integrated Access Devices to connect analog phones and fax to the U2980 voice platform.

    Quality Certifications

    • ISO 14001
    • ISO 9001
    • RoHS
    • REACH
    • CE
    • FCC
    Specification

    Huawei U281SMU02 Specification

    Model
    U281SMU02
    Brand
    Huawei
    Maximum Number of Concurrent Online Agents and IVRs
    480 agents + 480 IVRs
    Digit Collection Modes
    RFC2833 or DTMF
    Audio Codec Protocols
    G.711 (A-law and μ-law); G.729A/B/AB; G.723.1; G.722/G.722.1/G.722.2; AMR; AMR-WB
    Audio File Formats
    WAV, VOX, 3GP, AVI
    Trunk Signaling Protocols
    E1: ISUP, TUP, PRI, QSIG (basic call); T1: PRI (ANSI standard); Broadband: SIP
    Security
    SRTP/SRTCP (RFC4568): AES_CM_128_HMAC_SHA1_80, AES_CM_128_HMAC_SHA1_32; SIP over TLS: TLS_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_3DES_EDE_CBC_SHA, TLS_RSA_WITH_RC4_128_SHA
    Busy Hour Completed Calls (BHCC)
    12,000,000
    Main Control Board Switchover Time
    3 s
    Maximum Number of Cascaded Subracks
    Deployed alone: 3; Deployed with USM: 24
    Mean Time Between Failures (MTBF)
    10 years
    Processing Capabilities of a Single U2980
    E1 trunks: 960; IVRs: 480; Agents: 480
    Performance Indicators
    Call connection rate ≥ 99.999%; MTBF: 10 years; MTTR: 30 minutes
    Phone Compatibility
    Huawei 7900 series IP phones; Huawei iAgent IP SoftPhone; Huawei IADs
    Power Supply and Consumption
    Rated voltage: –48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W
    Dimensions (H x W x D)
    175mm x 442mm x 550mm (4U)
    Weight
    1.36 kg

    Get more information

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    Quality Certifications

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    Q&A

    Questions & Answers

    What are the common troubleshooting steps for the U281SMU02 System Management Unit?

    Common troubleshooting steps include checking network connections, verifying configuration settings, and consulting the Huawei support documentation.

    What accessories are available for the U281SMU02 System Management Unit?

    Available accessories include power supplies, network cables, and mounting hardware compatible with the Huawei eSpace U2980 system.

    How does the U281SMU02 System Management Unit compare to similar products?

    The U281SMU02 offers competitive performance, robust features, and cost-effectiveness compared to similar system management units from other brands.

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