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U281GPU02, Huawei U2980 Contact Center, General Processing Unit

  • Brand: Huawei
  • Model: U281GPU02
$4,537.00
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U281GPU02, Huawei U2980 Contact Center, General Processing Unit
U281GPU02, Huawei U2980 Contact Center, General Processing Unit US$4,537.00
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    U281GPU02, Huawei U2980 Contact Center, General Processing Unit

    U281GPU02, Huawei U2980 Contact Center, General Processing Unit

    100% Genuine Ready to Ship
    $4,537.00
    Overview
    Specification
    Reviews
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    Warranty
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    Overview

    Huawei U281GPU02 Overview

    The Huawei U281GPU02 General Processing Unit is an enterprise-grade contact center server for the U2980 platform, designed to handle intensive voice and IVR workloads. Supporting up to 480 concurrent online agents and 480 IVRs, it delivers high-density call processing with a BHCC of 12,000,000 for large enterprise and service provider environments. With rich trunk signaling, extensive audio codec support, and secure SIP over TLS/SRTP, it ensures reliable, high-quality customer interactions.

    Product Highlights

    12,000,000
    BHCC Scale
    480+480
    Agent IVR
    3 s
    Failover MT

    Product Applications Scenarios

    Service Providers
    High BHCC and carrier-grade trunk signaling make it ideal for telcos building large-scale contact centers, improving call completion rates and lowering operational overhead by consolidating IVR and agent services.
    Enterprise Network
    Enterprises can centralize voice services with up to 480 agents per unit, ensuring resilient customer support operations and reducing downtime risk with fast 3 s main control board switchover and 10-year MTBF.
    Cloud Services
    As a media and signaling engine for hosted contact center platforms, it supports SIP, multiple audio codecs, and secure SRTP/TLS, enabling multi-tenant cloud call services with high density and reliability.

    Product Features Comparison

      Huawei Huawei Huawei Huawei
    Model U281GPU02, Huawei U2980 Contact Center, General Processing Unit UMA-2C16G, Huawei UMA Platform, Network Appliance, 2×Quad Core CPU/16G Memory/UMA Platform USM10MU01, Huawei USM10MU01 OMU Server, 32-core CPU/256GB RAM/4TB HDD U291MSU01, Huawei eSpace U2990 Media Service Unit, Media Service Unit
    Brand Huawei Huawei Huawei Huawei
    Processor Model n/a n/a n/a n/a
    Memory Capacity n/a 16G Memory 256GB RAM n/a
    Drive Bay Configuration n/a n/a 4TB HDD n/a
    Expansion Slots n/a n/a n/a n/a
    Power Supply Rated voltage: –48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W Typical Power: 344W n/a Power Supply: DC: -57 V to -40 V, standard -48 V; power supply redundancy (two pairs of power modules, each pair supplies half of the frame)

    Optional Add-ons

    Model Number Description
    U291MSU01 Huawei U2990 Media Service Unit server providing high-capacity conferencing and media services alongside U281GPU02.
    USM10MU01 Huawei OMU server for centralized operation, maintenance, and management of large voice and contact center deployments.
    Huawei 7900 IP Phones Huawei 7900 series IP phones as front-end endpoints for agents using the U2980 contact center platform.

    Quality Certifications

    • ISO 14001
    • ISO 9001
    • RoHS
    • REACH
    • CE
    • FCC
    Specification

    Huawei U281GPU02 Specification

    Model
    U281GPU02
    Brand
    Huawei
    Maximum Number of Concurrent Online Agents and IVRs
    480 agents + 480 IVRs
    Digit Collection Modes
    RFC2833 or DTMF
    Audio Codec Protocols
    G.711 (A-law and μ-law); G.729A/B/AB; G.723.1; G.722/G.722.1/G.722.2; AMR; AMR-WB
    Audio File Formats
    WAV, VOX, 3GP, AVI
    Trunk Signaling Protocols
    E1: ISUP, TUP, PRI, QSIG (basic call); T1: PRI (ANSI standard); Broadband: SIP
    Security
    SRTP/SRTCP (RFC4568): AES_CM_128_HMAC_SHA1_80, AES_CM_128_HMAC_SHA1_32; SIP over TLS: TLS_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_3DES_EDE_CBC_SHA, TLS_RSA_WITH_RC4_128_SHA
    Busy Hour Completed Calls (BHCC)
    12,000,000
    Main Control Board Switchover Time
    3 s
    Maximum Number of Cascaded Subracks
    Deployed alone: 3; Deployed with USM: 24
    Mean Time Between Failures (MTBF)
    10 years
    Processing Capabilities of a Single U2980
    Number of E1 trunks: 960; Number of IVRs: 480; Number of agents: 480
    Performance Indicators
    Call connection rate ≥ 99.999%; MTBF: 10 years; Mean Time To Repair (MTTR): 30 minutes
    Phone Compatibility
    Huawei 7900 series IP phones; Huawei iAgent IP SoftPhone; Huawei IADs
    Power Supply and Consumption
    Rated voltage: –48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W
    Dimensions (H x W x D)
    175mm × 442mm × 550mm (4U)
    Weight
    1.45 kg

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    Quality Certifications

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    Q&A

    Questions & Answers

    What is the warranty period for the U281GPU02?

    The U281GPU02 typically comes with a one-year warranty, with options to extend based on service agreements.

    How does the U281GPU02 compare with similar processing units?

    The U281GPU02 offers superior integration with Huawei eSpace U2980 contact centers, with advanced features and better performance metrics.

    What are common troubleshooting steps for the U281GPU02?

    Common troubleshooting steps for U281GPU02 include checking power connections, verifying network settings, and updating firmware.

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