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U28M03OMU, Huawei eSpace U2980 Contact Center, Operation & Maintenance Unit

  • Brand: Huawei
  • Model: U28M03OMU
Rating:
90%
4.5/5.0
2 Reviews
$4,178.00
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U28M03OMU, Huawei eSpace U2980 Contact Center, Operation & Maintenance Unit
U28M03OMU, Huawei eSpace U2980 Contact Center, Operation & Maintenance Unit US$4,178.00
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    U28M03OMU, Huawei eSpace U2980 Contact Center, Operation & Maintenance Unit

    U28M03OMU, Huawei eSpace U2980 Contact Center, Operation & Maintenance Unit

    100% Genuine Ready to Ship
    $4,178.00
    Overview
    Specification
    Reviews
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    Overview

    Huawei U28M03OMU Overview

    The Huawei U28M03OMU is an operation & maintenance unit for the eSpace U2980 enterprise contact center platform. It supports up to 480 agents and 480 IVR channels concurrently, ensuring stable call processing for Asia, Europe, Africa, and North America deployments. With BHCC up to 12,000,000 and a call connection rate of ≥ 99.999%, this accessory delivers carrier-grade reliability for distributors, SMB integrators, and end users. Support for SIP, E1/T1 trunks, and rich audio codecs simplifies integration in multi-vendor IP telephony environments.

    Product Highlights

    480+480
    Agent & IVR
    12,000,000
    BHCC Load
    99.999%
    Call Success

    Product Applications Scenarios

    Service Providers
    Enables large carrier or ISP contact centers to handle millions of busy-hour calls with 99.999% success, cutting downtime and churn risk.
    Enterprise Network
    Centralizes voice services, IVR, and agent access for corporate helpdesks, improving call handling efficiency by up to 30%.
    Cloud Services
    Acts as the control core in hosted or private cloud contact center solutions, scaling securely across multi-tenant deployments.

    Product Features Comparison

      Huawei Huawei Huawei Huawei
    Model U28M03OMU, Huawei eSpace U2980 Contact Center, Operation & Maintenance Unit TL EDLA75 70, Huawei Trunk Cable, 70.00m/4E1/8×SMB75SF V BC11FGEB, Huawei BC11FGEB Network Card, 2*GE, Intel i350, PCIe 2.0 X4 ASMAM0005, Huawei AR531GR-U-H ZigBee Antenna, 2.4G, Auxiliary Tool, NULL
    Brand Huawei Huawei Huawei Huawei
    Compatible Models Huawei 7900 series IP phones; Huawei iAgent IP SoftPhone; Huawei IADs n/a n/a AR531GR-U-H Router
    Accessory Type Operation & Maintenance Unit Trunk Cable Network Card Auxiliary Tool
    Connector Type n/a 8*SMB75SF V n/a NULL
    Mounting Method n/a n/a n/a NULL
    Certification n/a n/a n/a NULL

    Optional Add-ons

    Model Number Description
    IP1T8801AU01 Huawei eSpace 8800 Series DECT handset and charging cradle for cordless agent connectivity
    EHDSETM01 Huawei USB monaural headset with noise reduction microphone for eSpace PC soft clients
    CVCD15M01 Huawei 5m VGA cable for HD endpoints and contact center operator consoles

    Quality Certifications

    • ISO 14001
    • ISO 9001
    • RoHS
    • REACH
    • CE
    • FCC
    Specification

    Huawei U28M03OMU Specification

    Model
    U28M03OMU
    Brand
    Huawei
    Maximum Number of Concurrent Online Agents and IVRs
    480 agents + 480 IVRs
    Digit Collection Modes
    RFC2833 or DTMF
    Audio Codec Protocols
    G.711 (A-law and μ-law); G.729A/B/AB; G.723.1; G.722/G.722.1/G.722.2; AMR; AMR-WB
    Audio File Formats
    WAV, VOX, 3GP, AVI
    Trunk Signaling Protocols
    E1: ISUP, TUP, PRI, QSIG (basic call); T1: PRI (ANSI standard); Broadband protocol: SIP
    Security
    SRTP/SRTCP (RFC4568): AES_CM_128_HMAC_SHA1_80, AES_CM_128_HMAC_SHA1_32; SIP over TLS: TLS_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_3DES_EDE_CBC_SHA, TLS_RSA_WITH_RC4_128_SHA
    Busy Hour Completed Calls (BHCC)
    12,000,000
    Main Control Board Switchover Time
    3 s
    Maximum Number of Cascaded Subracks
    Deployed alone: 3; Deployed with USM: 24
    Mean Time Between Failures (MTBF)
    10 years
    Processing Capabilities of a Single U2980
    Number of E1 trunks: 960; Number of IVRs: 480; Number of agents: 480
    Performance Indicators
    Call connection rate ≥ 99.999%; MTBF: 10 years; Mean Time To Repair (MTTR): 30 minutes
    Phone Compatibility
    Huawei 7900 series IP phones; Huawei iAgent IP SoftPhone; Huawei IADs
    Power Supply and Consumption
    Rated voltage: −48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W
    Dimensions (H × W × D)
    175mm × 442mm × 550mm (4U)
    Weight
    1.9 kg

    Get more information

    Discover unbeatable prices and fast shipping for the U28M03OMU, Huawei eSpace U2980 Contact Center, Operation & Maintenance Unit . Access the detailed U28M03OMU, Huawei eSpace U2980 Contact Center, Operation & Maintenance Unit datasheet and ensure you're getting the best deal with our reliable delivery service. Need assistance? Our free live chat support is here to help. For more information about the product and pricing, contact us via live chat or email us at [email protected].

    Quality Certifications

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    Q&A

    Questions & Answers

    What accessories are available for the U28M03OMU?

    Accessories include power cables, connection cords, and mounting brackets tailored for the U28M03OMU.

    How does the U28M03OMU compare with other O&M units?

    The U28M03OMU is optimized for Huawei's ecosystem, providing superior integration and performance with the eSpace U2980 contact centers compared to generic units.

    How user-friendly is the U28M03OMU?

    The U28M03OMU features an intuitive interface and comprehensive user guides, making it user-friendly for system integrators and distributors managing Huawei contact centers.

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