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Product details:
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Name:

U281SGU02

Model:Huawei eSpace U2980 contact centers U281SGU02
Brand: Huawei
Detail:

Huawei eSpace U2980 contact centers U281SGU02 Signaling General Processing Unit

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4.6/5.0
5 Reviews
Price:US$4,453.00
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U281SGU02

Huawei eSpace U2980 contact centers U281SGU02 Signaling General Processing Unit

Price: US$4,453.00
Overview
Specification
Reviews
Q&A
Warranty
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Overview

U281SGU02 Overview

Huawei eSpace U2980 contact centers U281SGU02 Signaling General Processing Unit.

Quick Specs

Figure 1 shows the appearance of U2980.

U2980 Appearance

Table 1 shows the Quick Specs.

Product Code

U281SGU02

Part Number

03054336

Description

Signaling General Processing Unit

Attributes

Hardware

Category

Hardware

Product Line

Unified Communications and Collaboration

Product Family

Contact Center

Product Series

eSpace U2980(CRS V3)

UOM

PCS

Pack Weight(kg)

1.55

Pack Volume(m^3)

0.008358

Pack Dimension(D*W*H mm)

345*255*95

Net Dimension(D*W*H mm)

240*201*40

Compare to Similar Items

Table 2 shows the comparison of U2980 and U2990.

Product Code

U2980

U2990

Busy Hour Completed Calls (BHCC)

12,000,000

180K (single frame)/1800K(7 frames cascading)

Trunk Signaling Protocols

E1: ISUP, TUP, PRI, or QSIG (basic call)

T1: PRI (ANSI standard)

Broadband protocol: SIP

E1/ISUP, E1/TUP, E1/PRI, T1/PRI(ITU-T standard), SIP

Audio Codec Protocols

G.711 (A-law and μ-law)

G.729A/B/AB

G.723.1

G.722/G.722.1/G.722.2

AMR

AMR-WB

G.711, G.729, G.722, G.722.1, G.722.2, G.723, iLBC, AMR/EVRC

Power Supply

Rated voltage: –48V DC/100V AC to 240V AC

DC: -57V~-40V, Standard: -48V Power supply redundancy(totally 2 pairs of power modules, and each pair supply power for half of the frame)

Maximum power consumption

(single subrack, full configuration): About 800W

1250W(fully configured)

Get more information

Do you have any question about the U281SGU02

Contact us now via Live Chat or [email protected].

Quality Certifications

  • ISO 14001
  • ISO 9001
  • RoHS
  • REACH
  • CE
  • FCC
Specification

U281SGU02 Specification

U2980 Specifications

Maximum Number of Concurrent Online Agents and IVRs

480 agents + 480 IVRs

Digit Collection Modes

RFC2833 or DTMF

Audio Codec Protocols

G.711 (A-law and μ-law)

G.729A/B/AB

G.723.1

G.722/G.722.1/G.722.2

AMR

AMR-WB

Audio File Formats

WAV, VOX, 3GP, or AVI

Trunk Signaling Protocols

E1: ISUP, TUP, PRI, or QSIG (basic call)

T1: PRI (ANSI standard)

Broadband protocol: SIP

Security

SRTP/SRTCP (negotiation standard: RFC4568):

AES_CM_128_HMAC_SHA1_80,

AES_CM_128_HMAC_SHA1_32;

SIP OVER TLS:

TLS_RSA_WITH_AES_128_CBC_SHA,

TLS_RSA_WITH_AES_256_CBC_SHA,

TLS_RSA_WITH_3DES_EDE_CBC_SHA,

TLS_RSA_WITH_RC4_128_SHA

Busy Hour Completed Calls (BHCC)

12,000,000

Main Control Board Switchover Time

3s

Maximum Number of Cascaded Subracks

Deployed alone: 3

Deployed with USM: 24

Mean Time Between Failures (MTBF)

10 years

Processing Capabilities of a Single U2980

Number of E1 trunks: 960
Number of IVRs: 480
Number of agents: 480

Performance Indicators

Call connection rate ≥ 99.999%
Mean Time Between Failures (MTBF): 10 years
Mean Time To Repair (MTTR): 30 minutes

Phone Compatibility

Huawei 7900 series IP phones
Huawei iAgent IP SoftPhone
Huawei IADs

Power Supply and Consumption

Rated voltage: –48V DC/100V AC to 240V AC
Maximum power consumption (single subrack, full configuration): About 800W

Dimensions (H x W x D)

175 mm x 442 mm x 550 mm (4U)

Weight

About 45 kg (single subrack, full configuration)

Quality Certifications

Q&A

Questions & Answers

What common troubleshooting steps can I follow for the Huawei eSpace U2980 U281SGU02?

Common troubleshooting includes checking power connections, verifying network settings, and ensuring firmware is up-to-date. Consult the user manual for detailed steps.

What accessories come with the Huawei eSpace U2980 U281SGU02?

The Huawei eSpace U2980 U281SGU02 typically includes power cables, mounting brackets, and a user manual. Confirm contents with your distributor.

How does the Huawei eSpace U2980 U281SGU02 compare to similar products?

The Huawei eSpace U2980 U281SGU02 offers superior scalability and reliability compared to many similar signaling processing units in the market.

How can I effectively use the Huawei eSpace U2980 U281SGU02 in my contact center?

Optimize usage by integrating it with your existing Huawei contact center solutions and adhering to best practices outlined in the user manual.

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Warranty

Warranty

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All items are ORIGINAL and GENUINE only:

Item conditions are all "New Sealed".
All items are fully tested with working conditions by Huawei certified engineer under customers' permission.

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Return Material Authorization (RMA) Process

Standard Warranty Policy:

Original New Sealed Enterprise Hardware: 3 Years

Original New Sealed Consumer Devices: 1 Year

The Support Contacts:

If your Huawei products failed, you must contact your sales representative to verify product failure. If the problem still can't correct by remote support methods i.e. email or phone support, the RMA procedure will issue.

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