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U281SGU02, Huawei eSpace U2980 Contact Center, Signaling General Processing Unit

  • Brand: Huawei
  • Model: U281SGU02
Rating:
92%
4.6/5.0
5 Reviews
$4,453.00
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U281SGU02, Huawei eSpace U2980 Contact Center, Signaling General Processing Unit
U281SGU02, Huawei eSpace U2980 Contact Center, Signaling General Processing Unit US$4,453.00
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    U281SGU02, Huawei eSpace U2980 Contact Center, Signaling General Processing Unit

    U281SGU02, Huawei eSpace U2980 Contact Center, Signaling General Processing Unit

    100% Genuine Ready to Ship
    $4,453.00
    Overview
    Specification
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    Overview

    Huawei U281SGU02 Overview

    The Huawei U281SGU02 Signaling General Processing Unit is a carrier-grade call control server for the eSpace U2980 contact center platform. It supports up to 480 agents and 480 IVR channels concurrently, with a BHCC of 12,000,000 to handle heavy traffic in Asian, European, African, and North American enterprise environments. With rich E1/T1 and SIP trunk signaling, wideband audio codecs, and secure SRTP/TLS encryption, it enables distributors, integrators, and end users to build scalable, reliable omni-channel contact centers.

    Product Highlights

    12,000,000
    BHCC Calls
    480+480
    Agent IVR
    3 s
    Fast Switch

    Product Applications Scenarios

    Service Providers
    U281SGU02 enables high-density signaling, 12,000,000 BHCC, and secure SIP trunks so carriers can consolidate contact center platforms, cut per-call handling costs, and deliver reliable hosted voice services.
    Enterprise Network
    Enterprises deploy U281SGU02 as the core call server to support up to 480 agents and IVRs, improving first-call resolution and reducing on-premises telephony infrastructure complexity by over 30%.
    Security & Privacy
    With SRTP/SRTCP and SIP over TLS, U281SGU02 protects customer conversations and signaling, helping organizations meet regional compliance while lowering breach risk across global operations.

    Product Features Comparison

      Huawei Huawei Huawei Huawei
    Model U281SGU02, Huawei eSpace U2980 Contact Center, Signaling General Processing Unit CH226-V3, Huawei FusionServer Compute Node, Intel Xeon E5-2600 V3/RAID/24 DDR4 DIMMs Huawei iSOC5000-2C64G, Huawei iSOC5000 Security Appliance, 2×Six Core CPU/64G Memory/Log Management USM10MU01, Huawei USM10MU01 OMU Server, 32-core CPU/256GB RAM/4TB HDD
    Brand Huawei Huawei Huawei Huawei
    Processor Model n/a Intel® Xeon® E5-2600 v3/v4 series 2 × six-core CPU n/a
    Memory Capacity n/a maximum memory capacity 1.5TB 64GB memory n/a
    Drive Bay Configuration n/a 6 × 3.5in. SAS/SATA HDDs, and 2 × 2.5in. SAS/SATA HDDs or SSDs With Huawei storage node 8,000 voice mailbox users; 8,000 fax mailbox users
    Expansion Slots n/a 2 × PCIe x16 mezz modules; 1 × standard PCIe x8 full-height, half-length card 2 PCIe slots n/a
    Power Supply Rated voltage: –48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W n/a Hot-plug redundant power supply n/a

    Optional Add-ons

    Model Number Description
    Huawei 7900 Series IP Phones Huawei enterprise IP phone family for agents, fully compatible with U281SGU02 and eSpace U2980 contact center.
    Huawei iAgent IP SoftPhone Huawei softphone client software for contact center agents, optimized for U2980 and U281SGU02 deployments.
    Huawei IAD Series Huawei Integrated Access Devices providing FXS/FXO access to legacy phones and trunks for the U281SGU02 platform.

    Quality Certifications

    • ISO 14001
    • ISO 9001
    • RoHS
    • REACH
    • CE
    • FCC
    Specification

    Huawei U281SGU02 Specification

    Model
    U281SGU02
    Brand
    Huawei
    Maximum Number of Concurrent Online Agents and IVRs
    480 agents + 480 IVRs
    Digit Collection Modes
    RFC2833 or DTMF
    Audio Codec Protocols
    G.711 (A-law and μ-law); G.729A/B/AB; G.723.1; G.722/G.722.1/G.722.2; AMR; AMR-WB
    Audio File Formats
    WAV, VOX, 3GP, AVI
    Trunk Signaling Protocols
    E1: ISUP, TUP, PRI, QSIG (basic call); T1: PRI (ANSI standard); Broadband: SIP
    Security
    SRTP/SRTCP (RFC4568): AES_CM_128_HMAC_SHA1_80, AES_CM_128_HMAC_SHA1_32; SIP over TLS: TLS_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_3DES_EDE_CBC_SHA, TLS_RSA_WITH_RC4_128_SHA
    Busy Hour Completed Calls (BHCC)
    12,000,000
    Main Control Board Switchover Time
    3 s
    Maximum Number of Cascaded Subracks
    Deployed alone: 3; Deployed with USM: 24
    Mean Time Between Failures (MTBF)
    10 years
    Processing Capabilities of a Single U2980
    Number of E1 trunks: 960; Number of IVRs: 480; Number of agents: 480
    Performance Indicators
    Call connection rate ≥ 99.999%; MTBF: 10 years; MTTR: 30 minutes
    Phone Compatibility
    Huawei 7900 series IP phones; Huawei iAgent IP SoftPhone; Huawei IADs
    Power Supply and Consumption
    Rated voltage: –48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W
    Dimensions (H × W × D)
    175mm × 442mm × 550mm (4U)
    Weight
    1.55 kg

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    Quality Certifications

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    Questions & Answers

    What accessories come with the Huawei eSpace U2980 U281SGU02?

    The Huawei eSpace U2980 U281SGU02 typically includes power cables, mounting brackets, and a user manual. Confirm contents with your distributor.

    How does the Huawei eSpace U2980 U281SGU02 compare to similar products?

    The Huawei eSpace U2980 U281SGU02 offers superior scalability and reliability compared to many similar signaling processing units in the market.

    How can I effectively use the Huawei eSpace U2980 U281SGU02 in my contact center?

    Optimize usage by integrating it with your existing Huawei contact center solutions and adhering to best practices outlined in the user manual.

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