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U28M02SCF, Huawei eSpace U2980 Contact Center, Service Control Frame, DC Power, High Reliability

  • Brand: Huawei
  • Model: U28M02SCF
$5,295.00
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U28M02SCF, Huawei eSpace U2980 Contact Center, Service Control Frame, DC Power, High Reliability
U28M02SCF, Huawei eSpace U2980 Contact Center, Service Control Frame, DC Power, High Reliability US$5,295.00
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    U28M02SCF, Huawei eSpace U2980 Contact Center, Service Control Frame, DC Power, High Reliability

    U28M02SCF, Huawei eSpace U2980 Contact Center, Service Control Frame, DC Power, High Reliability

    100% Genuine Ready to Ship
    $5,295.00
    Overview
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    Overview

    Huawei U28M02SCF Overview

    The Huawei U28M02SCF is a carrier-grade contact center service control frame for the eSpace U2980 platform, engineered for high-reliability voice services over DC power. It supports up to 480 agents and 480 IVRs concurrently with robust SIP, E1, and T1 trunk signaling, delivering a BHCC of 12,000,000 for demanding enterprise and service provider environments. With extensive codec support, secure SRTP and TLS encryption, and a 10-year MTBF, it ensures resilient, scalable call control for large distributed deployments.

    Product Highlights

    12,000,000
    BHCC Capacity
    480+480
    Agents IVRs
    99.999%
    Call Success

    Product Applications Scenarios

    Service Providers
    The U28M02SCF enables large carriers to centralize call control, handling millions of BHCC while maintaining 99.999% connection success to reduce dropped calls and improve SLA compliance.
    Enterprise Network
    Enterprises can consolidate multiple IVR and agent pools on one platform, using secure SIP trunks and rich codec support to cut telephony OPEX and simplify multi-site call routing.
    Cloud Services
    Hosted UC and contact center providers can cascade subracks for elastic capacity, using DC power and rapid 3 s switchover to deliver high-availability voice in cloud POPs.

    Product Features Comparison

      Huawei U28M02SCF Huawei U28M01SCF Huawei AG1ZC16S Huawei FAN-028B-B
    Model U28M02SCF, Huawei eSpace U2980 Contact Center, Service Control Frame, DC Power, High Reliability U28M01SCF, Huawei eSpace U2980 Contact Center, Service Control Frame(AC) AG1ZC16S, Huawei eSpace IAD Series Access Device, 16 Ports, SIP/MGCP, With Power Module FAN-028B-B, Huawei S5300 Switch Fan Box, Front panel intake
    Brand Huawei Huawei Huawei Huawei
    Compatible Models n/a n/a IAD132E(T) S5300 Series
    Accessory Type Service Control Frame Service Control Frame Access Device Fan Box
    Connector Type n/a n/a n/a Proprietary
    Mounting Method n/a n/a n/a Rack-mounted
    Certification n/a n/a n/a CE, FCC, RoHS

    Optional Add-ons

    Model Number Description
    U28M01SCF Huawei eSpace U2980 Service Control Frame (AC) for mixed AC/DC deployment with U28M02SCF.
    AG1ZC16S Huawei eSpace IAD access device, 16-port SIP/MGCP gateway for U2980-based voice edge.
    Huawei 7900 Series Huawei 7900 Series IP phones providing endpoints fully compatible with the U2980 platform.

    Quality Certifications

    • ISO 14001
    • ISO 9001
    • RoHS
    • REACH
    • CE
    • FCC
    Specification

    Huawei U28M02SCF Specification

    Model
    U28M02SCF
    Brand
    Huawei
    Maximum Number of Concurrent Online Agents and IVRs
    480 agents + 480 IVRs
    Digit Collection Modes
    RFC2833 or DTMF
    Audio Codec Protocols
    G.711 (A-law and μ-law); G.729A/B/AB; G.723.1; G.722/G.722.1/G.722.2; AMR; AMR-WB
    Audio File Formats
    WAV, VOX, 3GP, AVI
    Trunk Signaling Protocols
    E1: ISUP, TUP, PRI, QSIG (basic call); T1: PRI (ANSI standard); Broadband: SIP
    Security
    SRTP/SRTCP (RFC4568): AES_CM_128_HMAC_SHA1_80, AES_CM_128_HMAC_SHA1_32; SIP over TLS: TLS_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_3DES_EDE_CBC_SHA, TLS_RSA_WITH_RC4_128_SHA
    Busy Hour Completed Calls (BHCC)
    12,000,000
    Main Control Board Switchover Time
    3 s
    Maximum Number of Cascaded Subracks
    Deployed alone: 3; Deployed with USM: 24
    Mean Time Between Failures (MTBF)
    10 years
    Processing Capabilities of a Single U2980
    Number of E1 trunks: 960; Number of IVRs: 480; Number of agents: 480
    Performance Indicators
    Call connection rate ≥ 99.999%; Mean Time Between Failures (MTBF): 10 years; Mean Time To Repair (MTTR): 30 minutes
    Phone Compatibility
    Huawei 7900 series IP phones; Huawei iAgent IP SoftPhone; Huawei IADs
    Power Supply and Consumption
    Rated voltage: –48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W
    Dimensions (H x W x D)
    175mm x 442mm x 550mm (4U)
    Weight
    67 kg

    Get more information

    Discover unbeatable prices and fast shipping for the U28M02SCF, Huawei eSpace U2980 Contact Center, Service Control Frame, DC Power, High Reliability . Access the detailed U28M02SCF, Huawei eSpace U2980 Contact Center, Service Control Frame, DC Power, High Reliability datasheet and ensure you're getting the best deal with our reliable delivery service. Need assistance? Our free live chat support is here to help. For more information about the product and pricing, contact us via live chat or email us at [email protected].

    Quality Certifications

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    Q&A

    Questions & Answers

    What accessories are available for the U28M02SCF Service Control Frame?

    Accessories for the U28M02SCF include mounting brackets, power supplies, and network interface cards to extend its capabilities.

    How does the U28M02SCF compare to other similar products?

    The U28M02SCF offers superior integration with Huawei eSpace U2980 contact centers, offering better scalability and performance compared to other models in its class.

    How do I use the U28M02SCF Service Control Frame in my contact center?

    Integrate the U28M02SCF into your existing Huawei eSpace U2980 contact center infrastructure, configure the service parameters, and monitor operations via the management interface for optimal service control.

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