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U281MSU02, Huawei eSpace U2980 Contact Center, Media Service Unit

  • Brand: Huawei
  • Model: U281MSU02
$3,508.00
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U281MSU02, Huawei eSpace U2980 Contact Center, Media Service Unit
U281MSU02, Huawei eSpace U2980 Contact Center, Media Service Unit US$3,508.00
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    U281MSU02, Huawei eSpace U2980 Contact Center, Media Service Unit

    U281MSU02, Huawei eSpace U2980 Contact Center, Media Service Unit

    100% Genuine Ready to Ship
    $3,508.00
    Overview
    Specification
    Reviews
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    Overview

    Huawei U281MSU02 Overview

    The Huawei U281MSU02 Media Service Unit is an enterprise-grade contact center server for eSpace U2980 platforms, engineered for high-density voice and IVR services across Asia, Europe, Africa, and North America. It supports up to 480 concurrent agents plus 480 IVR channels, rich audio codec protocols, and carrier-class trunk signaling. With 12,000,000 BHCC, 10-year MTBF, and secure SIP over TLS with SRTP, it meets the reliability needs of distributors, SMB integrators, and end users building scalable omnichannel contact centers.

    Product Highlights

    480+480
    Agent Scale
    12,000,000
    BHCC Calls
    99.999%
    Call Success

    Product Applications Scenarios

    Service Providers
    Delivers carrier-grade BHCC and SS7/SIP trunks, enabling operators to consolidate large multi-tenant contact centers while reducing per-call infrastructure cost.
    Enterprise Network
    Supports up to 480 agents and 480 IVR channels, enabling enterprises to centralize customer service and cut branch telephony OPEX by up to 30%.
    Media & Entertainment
    High BHCC and rich codecs handle voting hotlines and campaigns, ensuring peak call surges are processed without dropped connections or quality loss.

    Product Features Comparison

      Huawei U281MSU02, Huawei eSpace U2980 Contact Center, Media Service Unit Huawei U281GPU02, Huawei U2980 Contact Center, General Processing Unit Huawei U291GSU01, Huawei eSpace U2990 General Server Unit, SAS support/High reliability/Hot-swappable Huawei U11Z15ACEQ, Huawei eSpace U1900 Unified Gateway, U1911 AC Integrated Host, 1 SCU, 1 MTU
    Model U281MSU02, Huawei eSpace U2980 Contact Center, Media Service Unit U281GPU02, Huawei U2980 Contact Center, General Processing Unit U291GSU01, Huawei eSpace U2990 General Server Unit, SAS support/High reliability/Hot-swappable U11Z15ACEQ, Huawei eSpace U1900 Unified Gateway, U1911 AC Integrated Host, 1 SCU, 1 MTU
    Brand Huawei Huawei Huawei Huawei
    Processor Model n/a n/a n/a n/a
    Memory Capacity n/a n/a n/a n/a
    Drive Bay Configuration n/a n/a n/a n/a
    Expansion Slots n/a n/a n/a n/a
    Power Supply Rated voltage: -48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W Rated voltage: –48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W DC: -57 V to -40 V, standard -48 V; power supply redundancy with 2 pairs of power modules, each pair powering half frame AC: 100 V to 240 V, 50 Hz/60 Hz; DC: -38.4 V to -60 V (typical -48 V)

    Optional Add-ons

    Model Number Description
    Huawei 7900 Series IP Phones Huawei enterprise IP phone family for agents, fully compatible with U281MSU02 contact center deployments.
    Huawei iAgent IP SoftPhone Huawei softphone client for PC-based agents, optimized for use with U2980 media and control units.
    Huawei IAD Series Huawei Integrated Access Devices providing FXS/FXO access to legacy analog endpoints for U281MSU02.

    Quality Certifications

    • ISO 14001
    • ISO 9001
    • RoHS
    • REACH
    • CE
    • FCC
    Specification

    Huawei U281MSU02 Specification

    Model
    U281MSU02
    Brand
    Huawei
    Maximum Number of Concurrent Online Agents and IVRs
    480 agents + 480 IVRs
    Digit Collection Modes
    RFC2833 or DTMF
    Audio Codec Protocols
    G.711 (A-law and μ-law); G.729A/B/AB; G.723.1; G.722/G.722.1/G.722.2; AMR; AMR-WB
    Audio File Formats
    WAV, VOX, 3GP, AVI
    Trunk Signaling Protocols
    E1: ISUP, TUP, PRI, QSIG (basic call); T1: PRI (ANSI standard); Broadband protocol: SIP
    Security
    SRTP/SRTCP (RFC4568): AES_CM_128_HMAC_SHA1_80, AES_CM_128_HMAC_SHA1_32; SIP over TLS: TLS_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_3DES_EDE_CBC_SHA, TLS_RSA_WITH_RC4_128_SHA
    Busy Hour Completed Calls (BHCC)
    12,000,000
    Main Control Board Switchover Time
    3 s
    Maximum Number of Cascaded Subracks
    Deployed alone: 3; Deployed with USM: 24
    Mean Time Between Failures (MTBF)
    10 years
    Processing Capabilities of a Single U2980
    Number of E1 trunks: 960; Number of IVRs: 480; Number of agents: 480
    Performance Indicators
    Call connection rate ≥ 99.999%; Mean Time Between Failures (MTBF): 10 years; Mean Time To Repair (MTTR): 30 minutes
    Phone Compatibility
    Huawei 7900 series IP phones; Huawei iAgent IP SoftPhone; Huawei IADs
    Power Supply and Consumption
    Rated voltage: -48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W
    Dimensions (H x W x D)
    175mm x 442mm x 550mm (4U)
    Weight
    1.65 kg

    Get more information

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    Quality Certifications

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    Q&A

    Questions & Answers

    What are common troubleshooting steps for the U281MSU02 Media Service Unit?

    Check connectivity, ensure the power supply is stable, verify configurations, and refer to the user manual for specific error codes and their resolutions.

    What accessories are available for the Huawei eSpace U2980 U281MSU02 Media Service Unit?

    Accessories include additional power modules, network interface cards, and mounting kits to enhance the functionality and flexibility of the U281MSU02.

    Can the Huawei eSpace U2980 U281MSU02 Media Service Unit be used in cloud environments?

    Yes, the U281MSU02 Media Service Unit supports deployment in both on-premises and cloud-based contact center environments, offering flexibility and scalability.

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