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Name:

U281MSU02

Model:Huawei eSpace U2980 contact centers U281MSU02
Brand: Huawei
Detail:

Huawei eSpace U2980 contact centers U281MSU02 Media Service Unit

Price:US$3,508.00
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U281MSU02

Huawei eSpace U2980 contact centers U281MSU02 Media Service Unit

Price: US$3,508.00
Overview
Specification
Reviews
Q&A
Warranty
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Overview

U281MSU02 Overview

Huawei eSpace U2980 contact centers U281MSU02 Media Service Unit.

Quick Specs

Figure 1 shows the appearance of U2980.

U2980 Appearance

Table 1 shows the Quick Specs.

Product Code

U281MSU02

Product Part Number

03054337

Description

Media Service Unit

Software and Hardware Attributes

Hardware

EAN

2147483647

UOM

PCS

Pack Weight(kg)

1.65

Pack Volume(m^3)

0.008358

Pack Dimension(D*W*H mm)

345*255*95

Net Dimension(D*W*H mm)

240*201*40

Typic Power(W)

0

Discount Category

Hardware

Product Line

Unified Communications and Collaboration

Compare to Similar Items

Table 2 shows the comparison of U2980 and U2990.

Product Code

U2980

U2990

Busy Hour Completed Calls (BHCC)

12,000,000

180K (single frame)/1800K(7 frames cascading)

Trunk Signaling Protocols

E1: ISUP, TUP, PRI, or QSIG (basic call)

T1: PRI (ANSI standard)

Broadband protocol: SIP

E1/ISUP, E1/TUP, E1/PRI, T1/PRI(ITU-T standard), SIP

Audio Codec Protocols

G.711 (A-law and μ-law)

G.729A/B/AB

G.723.1

G.722/G.722.1/G.722.2

AMR

AMR-WB

G.711, G.729, G.722, G.722.1, G.722.2, G.723, iLBC, AMR/EVRC

Power Supply

Rated voltage: –48V DC/100V AC to 240V AC

DC: -57V~-40V, Standard: -48V Power supply redundancy(totally 2 pairs of power modules, and each pair supply power for half of the frame)

Maximum power consumption

(single subrack, full configuration): About 800W

1250W(fully configured)

Get more information

Do you have any question about the U281MSU02?

Contact us now via Live Chat or [email protected].

Quality Certifications

  • ISO 14001
  • ISO 9001
  • RoHS
  • REACH
  • CE
  • FCC
Specification

U281MSU02 Specification

U2980 Specifications

Maximum Number of Concurrent Online Agents and IVRs

480 agents + 480 IVRs

Digit Collection Modes

RFC2833 or DTMF

Audio Codec Protocols

G.711 (A-law and μ-law)

G.729A/B/AB

G.723.1

G.722/G.722.1/G.722.2

AMR

AMR-WB

Audio File Formats

WAV, VOX, 3GP, or AVI

Trunk Signaling Protocols

E1: ISUP, TUP, PRI, or QSIG (basic call)

T1: PRI (ANSI standard)

Broadband protocol: SIP

Security

SRTP/SRTCP (negotiation standard: RFC4568):

AES_CM_128_HMAC_SHA1_80,

AES_CM_128_HMAC_SHA1_32;

SIP OVER TLS:

TLS_RSA_WITH_AES_128_CBC_SHA,

TLS_RSA_WITH_AES_256_CBC_SHA,

TLS_RSA_WITH_3DES_EDE_CBC_SHA,

TLS_RSA_WITH_RC4_128_SHA

Busy Hour Completed Calls (BHCC)

12,000,000

Main Control Board Switchover Time

3s

Maximum Number of Cascaded Subracks

Deployed alone: 3

Deployed with USM: 24

Mean Time Between Failures (MTBF)

10 years

Processing Capabilities of a Single U2980

Number of E1 trunks: 960
Number of IVRs: 480
Number of agents: 480

Performance Indicators

Call connection rate ≥ 99.999%
Mean Time Between Failures (MTBF): 10 years
Mean Time To Repair (MTTR): 30 minutes

Phone Compatibility

Huawei 7900 series IP phones
Huawei iAgent IP SoftPhone
Huawei IADs

Power Supply and Consumption

Rated voltage: –48V DC/100V AC to 240V AC
Maximum power consumption (single subrack, full configuration): About 800W

Dimensions (H x W x D)

175 mm x 442 mm x 550 mm (4U)

Weight

About 45 kg (single subrack, full configuration)

Quality Certifications

Q&A

Questions & Answers

Are there any alternative products to the Huawei eSpace U2980 U281MSU02 Media Service Unit?

Alternatives include contact center solutions from other brands like Cisco and Avaya, but Huawei's U281MSU02 excels in integration and cost-efficiency.

What are common troubleshooting steps for the U281MSU02 Media Service Unit?

Check connectivity, ensure the power supply is stable, verify configurations, and refer to the user manual for specific error codes and their resolutions.

What accessories are available for the Huawei eSpace U2980 U281MSU02 Media Service Unit?

Accessories include additional power modules, network interface cards, and mounting kits to enhance the functionality and flexibility of the U281MSU02.

Can the Huawei eSpace U2980 U281MSU02 Media Service Unit be used in cloud environments?

Yes, the U281MSU02 Media Service Unit supports deployment in both on-premises and cloud-based contact center environments, offering flexibility and scalability.

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Warranty

Warranty

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Item conditions are all "New Sealed".
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Return Material Authorization (RMA) Process

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Original New Sealed Consumer Devices: 1 Year

The Support Contacts:

If your Huawei products failed, you must contact your sales representative to verify product failure. If the problem still can't correct by remote support methods i.e. email or phone support, the RMA procedure will issue.

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