Express shipping to
Contact Us
Track Order
Search
Popular Search
Inquiry
Shopping Cart
Login

Coupon
Quote now,
save up to 8%.

Inquiry
Contact

Feedback
Your Feedback
How would you Rate us?
Ease of use:
Buying feedback:
Product details:
main product photo

U28M01SCF, Huawei eSpace U2980 Contact Center, Service Control Frame(AC)

  • Brand: Huawei
  • Model: U28M01SCF
$5,280.00
Price Alert ×
U28M01SCF, Huawei eSpace U2980 Contact Center, Service Control Frame(AC)
U28M01SCF, Huawei eSpace U2980 Contact Center, Service Control Frame(AC) US$5,280.00
If you see a better price elsewhere, please let us know and we will work hard to find the product at the better price. We will notify you if the price drops.
Please enter a valid email address.
Please enter your name.
  • 100% Genuine
    100% Genuine
    Original, factory-verified
    3-Year Warranty
    3-Year Warranty
    Extended, enterprise-grade
    23 Years Expertise
    24 Years Expertise
    Proven, deployment-focused
    • Condition
    • Original New
    Express Shipping to United States Get Shipping Estimate
    Estimated shipping time: 2–6 business days via DHL, FedEx, UPS and more
    expert
    Certified Expertise Builds Trust
    CCIE · JNCIE · NSE7 · ACDX · HPE Master ASE · Dell Server/AI Expert
    Talk to an Expert
    • Faster Delivery, Globally Ready

      Faster Delivery, Globally Ready

      20+ years of supply chain expertise for faster multi-stop delivery with smooth customs.

      48H Worldwide Shipping
      10+ Global Warehouses
    • Keep Projects On Time

      Keep Projects On Time

      Reliable availability and real-time shipment visibility to keep every critical IT project on schedule.

      Track Your Order
    • Leading Global Distributor Since 2002

      Leading Global Distributor
      Since 2002

      A global ICT bridge delivering authentic hardware and trusted service for over 20 years.

        21500+ Enterprise Clients Served200+ Countries & Regions Covered
    • Worry-Free Coverage with RSCare

      Worry-Free Coverage with RSCare

      3-Year warranty for enterprise hardware, including advanced RMA, diagnostics, spare parts support, and OEM service compatibility.

      Cisco SmartNet
      HPE Foundation Care
      Dell ProSupport
      Juniper Care
      Fortinet Support
    • Your Trusted Genuine Source

      Your Trusted Genuine Source

      Authorized partnerships with 30+ brands, including Cisco, HPE, Dell, Juniper, and Fortinet.

      100% Authentic Products
      100,000+ Multi-Brand SKUs Available
    U28M01SCF, Huawei eSpace U2980 Contact Center, Service Control Frame(AC)

    U28M01SCF, Huawei eSpace U2980 Contact Center, Service Control Frame(AC)

    100% Genuine Ready to Ship
    $5,280.00
    Overview
    Specification
    Reviews
    Q&A
    Warranty
    Download
    Overview

    Huawei U28M01SCF Overview

    The Huawei U28M01SCF Service Control Frame (AC) is a carrier-class contact center control platform for eSpace U2980 deployments. It supports up to 480 concurrent agents and 480 IVR sessions, with BHCC up to 12,000,000 to handle peak service loads in large enterprises and service providers. With extensive audio codec support, high call connection reliability, and secure SIP trunking, this frame delivers resilient voice services across E1, T1, and broadband SIP environments while minimizing downtime and maintenance overhead.

    Product Highlights

    480+480
    Agent IVR
    12,000,000
    BHCC
    99.999%
    Call Rate

    Product Applications Scenarios

    Service Providers
    Designed for carrier-grade contact centers, it supports massive BHCC so telecom operators can consolidate platforms, simplify operations, and improve SLA compliance.
    Enterprise Network
    Ideal for large enterprises running centralized helpdesks, it scales to hundreds of agents while ensuring 99.999% call completion for critical customer workflows.
    Cloud Services
    As a control node in hosted UC or CCaaS offerings, it delivers secure SIP trunks and rich codecs, helping providers reduce per-tenant infrastructure costs.

    Product Features Comparison

      Huawei Huawei Huawei Huawei
    Model U28M01SCF, Huawei eSpace U2980 Contact Center, Service Control Frame(AC) H80ZF01S300A, Huawei Components, European Standard Socket VC8MCVPEN, Huawei VC8MCVPEN VP9050 Videoconferencing Terminal, 720P, touch screen, cables-Italy EGUIDER00, Huawei EGUIDER00 4U Static Rail Kit, 4U, Static Rail, Huawei Accessory
    Brand Huawei Huawei Huawei Huawei
    Compatible Models Huawei 7900 series IP phones; Huawei iAgent IP SoftPhone; Huawei IADs n/a n/a Huawei Rack Servers
    Accessory Type Service Control Frame(AC) Socket Component Videoconferencing Terminal 4U Static Rail Kit
    Connector Type E1; T1; Broadband SIP n/a Audio/video, network, USB interfaces Static Rail
    Mounting Method 4U subrack Surface Mounted Desktop unit Rack mount
    Certification n/a CE n/a RoHS, CE

    Optional Add-ons

    Model Number Description
    AG1Z96DCEQ Huawei AG1Z96DCEQ eSpace IAD196 unified communications gateway for connecting legacy voice endpoints to U2980.
    CBLK00601 Huawei CBLK00601 6mm² power cable for stable -48V or AC power delivery to communication frames.
    EGUIDER00 Huawei EGUIDER00 4U static rail kit for rack-mounting U2980 subracks in standard cabinets.

    Quality Certifications

    • ISO 14001
    • ISO 9001
    • RoHS
    • REACH
    • CE
    • FCC
    Specification

    Huawei U28M01SCF Specification

    Model
    U28M01SCF
    Brand
    Huawei
    Maximum Number of Concurrent Online Agents and IVRs
    480 agents + 480 IVRs
    Digit Collection Modes
    RFC2833 or DTMF
    Audio Codec Protocols
    G.711 (A-law and μ-law); G.729A/B/AB; G.723.1; G.722/G.722.1/G.722.2; AMR; AMR-WB
    Audio File Formats
    WAV, VOX, 3GP, AVI
    Trunk Signaling Protocols
    E1: ISUP, TUP, PRI, QSIG (basic call); T1: PRI (ANSI standard); Broadband: SIP
    Security
    SRTP/SRTCP (RFC4568): AES_CM_128_HMAC_SHA1_80, AES_CM_128_HMAC_SHA1_32; SIP over TLS: TLS_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_3DES_EDE_CBC_SHA, TLS_RSA_WITH_RC4_128_SHA
    Busy Hour Completed Calls (BHCC)
    12,000,000
    Main Control Board Switchover Time
    3 s
    Maximum Number of Cascaded Subracks
    Deployed alone: 3; Deployed with USM: 24
    Mean Time Between Failures (MTBF)
    10 years
    Processing Capabilities of a Single U2980
    Number of E1 trunks: 960; Number of IVRs: 480; Number of agents: 480
    Performance Indicators
    Call connection rate ≥ 99.999%; MTBF: 10 years; Mean Time To Repair (MTTR): 30 minutes
    Phone Compatibility
    Huawei 7900 series IP phones; Huawei iAgent IP SoftPhone; Huawei IADs
    Power Supply and Consumption
    Rated voltage: -48 V DC / 100 V AC to 240 V AC; Maximum power consumption (single subrack, full configuration): about 800W
    Dimensions (H x W x D)
    175mm x 442mm x 550mm (4U)
    Weight
    67 kg

    Get more information

    Discover unbeatable prices and fast shipping for the U28M01SCF, Huawei eSpace U2980 Contact Center, Service Control Frame(AC) . Access the detailed U28M01SCF, Huawei eSpace U2980 Contact Center, Service Control Frame(AC) datasheet and ensure you're getting the best deal with our reliable delivery service. Need assistance? Our free live chat support is here to help. For more information about the product and pricing, contact us via live chat or email us at [email protected].

    Quality Certifications

    Need Help? Technical Experts Available Now.

    • +1-626-655-0998 (USA)
      UTC 15:00-00:00
    • +852-2592-5389 (HK)
      UTC 00:00-09:00
    • +852-2592-5411 (HK)
      UTC 06:00-15:00
    Get a Quote
    Live Chat
    Need Help? Technical Experts Available Now.
    Q&A

    Questions & Answers

    How does the U28M01SCF compare with similar products?

    The U28M01SCF excels in reliability and integration capabilities compared to similar products, making it a competitive choice for modern contact centers.

    What should I do if the U28M01SCF encounters a problem?

    Common troubleshooting steps include checking connections, rebooting the system, and consulting Huawei's support resources for specific error codes.

    What kind of technical support is available for the U28M01SCF?

    Huawei offers comprehensive technical support, including online resources, customer service hotlines, and professional service teams to assist with any issues.

    Why should I buy from router-switch.com?

    As an authorized distributor for 20+ top brands, router-switch.com offers:
    - Genuine products with full warranties.
    - Competitive pricing and bulk order discounts.
    - Professional pre-sales and after-sales support.

    Learn More
    Warranty

    • Your Trusted Global ICT Partner

      Delivering reliable, cross-border fulfillment with 20+ years of expertise, backed by rigorous QC, fast logistics, and worldwide warehousing.
      Global warehousing
      Global warehousing
      10+ hubs positioned for fast international dispatch and stable availability.
      Seamless cross-border
      Seamless cross-border
      QC-verified packing and predictable delivery via FedEx, DHL, UPS.
      Your Trusted Global ICT Partner
    • ICT Tools Hub for Confident Monitoring

      ICT Tools Hub for Confident Monitoring

      Stay informed on product lifecycle status and real-time inventory availability—supporting confident planning, sourcing, and operational execution.
      EOL/EOSL Checker
      EOL/EOSL Checker
      Verify product lifecycle status to plan purchases and avoid EOL/EOSL risks.
      Request VIP Inventory Portal Access
      Request VIP Inventory Portal Access
      Connect via live chat for VIP access to real-time inventory on priority SKUs.

    • Certified Experts Across Leading Vendors

      Professional guidance for network, security & data center builds, delivered by certified experts with extensive, hands-on deployment experience.
      Multi-vendor engineering
      Multi-vendor engineering
      Certified expertise across Cisco, HPE, Aruba, Dell, Juniper, Huawei and Fortinet.
      Deployment-ready guidance
      Deployment-ready guidance
      Faster, safer rollouts with project-focused engineering guidance.
      Certified Experts Across Leading Vendors

    The Choice of 21,500 +Global Customers

    • Ford
    • Disney
    • Nestle
    • Toyota
    • Walmart
    • Philips
    • Ups
    • Huatt
    • Hsbc
    • Novartis
    • Siemens Healthineers
    • Bt
    • Reference Johnson
    • T
    • Att
    • Lgu
    • Sk Telecom
    • Veerizon
    Industry-Leading Warranty Coverage You Can Trust
    • 100% Low Price Guarantee
      100% Low Price Guarantee
      Router-switch.com offers genuine, high-quality ICT products at competitive wholesale prices—ensuring exceptional value without compromising quality.
    • 100% Quality Assurance
      100% Quality Assurance
      All items are brand new, original, and factory-sealed.
      Upon request, each unit can be fully tested and verified by a Huawei-certified engineer to ensure perfect working condition before shipment.
    • 100% Money-Back Guarantee
      100% Money-Back Guarantee
      If you are not satisfied with your purchase, you may request an exchange or full refund. Our customer service team will guide you through the return process quickly and smoothly.
      Visit Return Policy page for more information.
    • Free Huawei Technical Support
      Our Huawei-certified experts provide free professional support via phone, email, online chat, or remote login—helping you deploy and troubleshoot with confidence.
    • Flexible & Secure Payment and Shipping
      Flexible & Secure Payment and Shipping
      We support multiple secure payment and logistics options, backed by industry-leading verification:
      • Pay by wire transfer.
      • Pay with your paypal.
      • Pay with your Visa credit card.
      • Pay with your Mastercard credit card.
      • Pay with your Discover Card.
      • Pay by American Express.
      More
      Trusted & Secure Payments ×
      100% Trusted, Secure Purchase at Router-switch.com
      • 120+ Local Currencies120+ Local Currencies
      • Multiple Payment OptionsMultiple Payment Options
      • 100% Secure Payments100% Secure Payments

      Choose the payment method that works for you—local options, multiple currencies, or bank transfers. Every payment is protected by SSL encryption, PCI DSS-level security, McAfee Secure, and VeriSign Secured for complete peace of mind.

      • tt
      • paypal
      • visa
      • mastercard
      • echeck
      • webmoney
      • discover
      • american-express
      • jcb
      • bank-transfer
      • western-union
      • qiwi
      • apple Pay
      • google pay
      Guaranteed Safe Checkout
      • ssl-encryption
      • pci-dss
      • mcafee-secure
      • verisign-secured
      View Payment Options
      • mcafee-secure
      • verisign-secured
      • pci-dss
      • ssl-encryption
      Visit How to Pay page for more information
    Warranty Coverage & RMA Instructions
    • Extended, Worry-Free Warranty Coverage
      Extended, Worry-Free Warranty Coverage
      • Factory New Sealed Enterprise Hardware: 3 Years
      • Factory New Sealed Consumer Devices: 1 Year
      Visit Warranty Policy page for more information
    • How to Get Support
      How to Get Support
      If you encounter issues with products, please reach out to your dedicated sales representative. They will assist with diagnostics, remote troubleshooting, and RMA processing if necessary.
      Visit Contact Us page for more support options.

    Best-Fit Solutions for Your Network

    Deploy DeepSeek-V3/R1: Powerful AI, Low Cost

    Deploy DeepSeek-V3/R1: Powerful AI, Low Cost

    Expert-configured AI solution: Same power, 90% savings—multi-scenario flexibility with Dell/Huawei/Lenovo options.

    AI
    Beyond Bandwidth: The 100G+ Data Center Architecture

    Beyond Bandwidth: The 100G+ Data Center Architecture

    The must-have 100G foundation - AI-ready growth, zero-latency performance

    Data Center
    400G/800G Ethernet Switch: Maxmize Margins via AI-Ready Solutions

    400G/800G Ethernet Switch: Maxmize Margins via AI-Ready Solutions

    High-Profit data center switches from Cisco, Huawei, Mellanox & Juniper.

    Ethernet Switch
    Download
    Model Datasheet
    Log in
    Register