Services

Staging and Configuration Service This service provides staging and/or configuration of Alcatel-Lucent solutions at an Alcatel-Lucent acceptance testing facility or customer location. Travel and expenses are included with this service.

Installation Service - Stack & Access. Additional Units (excludes WLAN products). This service provides installation of each additional unit at the same customer campus location during normal business hours M-F 800 AM - 500 PM local time. This service must be executed the same / next day as that of the first & second unit. If this service is not executed at the time of the first & second unit. one should use Part Number 800007-00. Travel and expenses are included.

After Hours On-site Professional Services Support Service for Customers with an Alcatel-Lucent Support Agreement. This service provides Alcatel-Lucent Professional Services on-site support between 5 PM and 8 AM local time. Monday through Friday. all day Saturday. Sunday and national holidays. NOTE This service may only be purchased by customers requiring services outside of the standard installation and/or troubleshooting offering. Travel and expenses are included.

Wireless LAN RF Analysis Service.? This service provides on-site Alcatel Professional Services staff to perform a wireless data LAN RF Analysis to determine sources of interference in the RF spectrum in a given area.? Up to 100.000 square feet / 30.500 square meters of space in up to two building or locations at the same campus location may be analyzed per business day.? Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services ""Countries-Areas with Travel Cost Included with Services"" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com).? For travel to countries/areas not listed in the document. please contact the Director of Professional Services.

Wireless LAN Site Audit Service.? This service provides on-site Alcatel Professional Services staff to perform a wireless data LAN site audit (post-installation) to confirm required WLAN coverage in a given area.? Up to 50.000 square feet / 15.250 square meters of space in up to two building or locations at the same campus location may be audited per business day.? Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services ""Countries-Areas with Travel Cost Included with Services"" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com).? For travel to countries/areas not listed in the document. please contact the Director of Professional Services.

Installation Service - Chassis Based Products. First Unit. This service provides installation of the first wired chassis-based unit at a single customer campus location during normal business hours M-F 800 AM - 500 PM local time. Travel and expenses are included.

Installation Service - Chassis. Additional Units. This service provides installation of each additional wired chassis at a single customer campus location (M-F 8 AM - 5 PM local time). This service must be executed the same / next day as that of the first unit. If this service is not executed at the time of the first unit. one should use Part Number 800003-00. Travel and expenses are included.

Installation Service - Stack & Access Based Products. First & Second Unit (excludes WLAN access products). This service provides installation of the first and second stackable or access-based unit at a single customer campus location during normal business hours M-F 800 AM - 500 PM local time). Travel and expenses are included.

Remote Professional Services for Network Products.

Nexus SmartNIC and 3550 FDK

Partner enabled Premium support year 1, PA-7080

PA-5450, Partner enabled premium support, 1 year (12 months), term.

Partner enabled premium support year 1, PA-5420

Partner enabled premium support year 1, PA-5410

PA-460, Partner enabled premium support, 3year (36months), term.

PA-460, Partner enabled premium support, 1 year (12 months), term.

PA-450, Partner enabled premium support, 1 year (12 months), term, renewal.

PA-440, Premium support, 3 years (36 months), term.

PA-415, Partner enabled premium support, 3 years (12 months), term.

PA-410, Partner enabled premium support, 3 years (36 months), term.