FC-10-XY4KG-212-02-12, Fortinet FortiProxy-4000G License, 1 Year 4-Hour Onsite RMA

What are the key features of the FortiProxy-4000G service?

The key features of the FortiProxy-4000G service include a 1-year coverage period, 4-hour hardware replacement guarantee, onsite engineer support, and priority RMA service. This service is designed to enhance the support experience for customers using Fortinet's network security solutions, ensuring quick resolution of hardware issues and minimizing network disruptions.

How is the FortiProxy-4000G service used in secure web gateway applications?

The FortiProxy-4000G service is ideal for secure web gateway applications where high availability and rapid hardware replacement are critical. By providing a 4-hour response time and onsite engineer support, this service helps organizations maintain a secure and reliable web filtering and security infrastructure, protecting against web-borne threats and ensuring business continuity.

Is installation assistance included with the FortiProxy-4000G service?

Yes, the FortiProxy-4000G service includes onsite engineer support, which can assist with installation, configuration, and troubleshooting of the hardware. This ensures that customers can quickly deploy and optimize their Fortinet secure web gateway solution, maintaining peak performance and security effectiveness.

Do I need to upgrade my FortiCare subscription to access the FortiProxy-4000G service?

Yes, the FortiProxy-4000G service requires either a FortiCare Premium or FortiCare Elite subscription to be eligible for the 4-hour hardware replacement and onsite engineer support. Upgrading your FortiCare subscription will provide access to this premium service level for enhanced support and maintenance benefits.

Are there alternative products to the FortiProxy-4000G service for secure web gateway applications?

While there are alternative support services available, the FortiProxy-4000G service from Fortinet stands out for its 4-hour hardware replacement guarantee, onsite engineer support, and priority RMA service. It offers a comprehensive support package specifically tailored for secure web gateway deployments, ensuring rapid issue resolution and minimized downtime.

What common troubleshooting issues can the FortiProxy-4000G service help with?

The FortiProxy-4000G service can assist with common hardware-related troubleshooting issues such as device failures, connectivity issues, and hardware malfunctions. With a 4-hour response time and onsite engineer support, customers can quickly diagnose and resolve technical challenges, ensuring continuous operation of their secure web gateway infrastructure.

What accessories are available for the FortiProxy-4000G service?

Fortinet offers a range of accessories and add-ons for the FortiProxy-4000G service, including hardware upgrades, additional onsite engineer support hours, and extended warranty options. These accessories can enhance the functionality and coverage of the service, providing customers with flexibility to customize their support package according to their specific requirements.

How does the FortiProxy-4000G service compare to other similar products in the market?

The FortiProxy-4000G service distinguishes itself from other similar products with its 4-hour hardware replacement guarantee, onsite engineer support, and priority RMA service. These features ensure fast response times, minimal downtime, and high-quality technical assistance, setting it apart as a premium support offering for secure web gateway deployments.

Can the FortiProxy-4000G service be customized based on specific requirements?

Yes, the FortiProxy-4000G service can be customized to meet the specific needs of customers, including tailored onsite engineer support schedules, additional hardware coverage, and personalized service level agreements. This flexibility allows organizations to optimize their support experience and ensure that their secure web gateway infrastructure receives the necessary care and attention.