1. What exactly is the Cisco SMARTnet Service?
The Cisco SMARTnet Service is an award-winning technical support service that may provide your IT team with direct, 24/7 access to Cisco specialists as well as online self-help tools needed to handle difficulties with most Cisco devices. You can select from a variety of service delivery solutions for Cisco products with SMARTnet Service.
2. What are the benefits of purchasing Cisco SMARTnet Service?
-You can improve network availability, reliability, stability, and security by covering networking devices with a Cisco SMARTnet contract. You can also gain direct access to networking engineers at Cisco.
-Reduce network ownership costs by using Cisco expertise, knowledge, and availability.
-Having access to Cisco operating system software improvements can increase ROI by up to 192 percent.
-Accelerate repair time by using the correct parts at the right time to resolve issues as soon as possible.
-When using the proactive diagnostics and real-time alerts available with Smart Call Home on select devices, you can better manage scarce internal expert resources across all locations.
-Access to tools and technical support materials that can boost self-sufficiency and technical expertise can empower your IT personnel and improve productivity and income per employee.
3. Is Cisco SMARTnet Service only available for break/fix insurance?
No. The Cisco SMARTnet Service assists with complicated network operating and administration concerns such as:
-Advanced software setup
-Interoperability and upgrade issues
-Hardware and software data
4. What is covered by a Cisco warranty?
Warranties provide Cisco with a short-term limited responsibility to repair and/or replace problems in Cisco products. They are limited in terms and support, and most warranties do not cover Cisco TAC assistance, software upgrades, or any of the other benefits acquired through a support service contract. Cisco is responsible for repairing and/or replacing the Cisco product within the time frame provided in the warranty card that came with the original Cisco product. A standard Cisco warranty covers the following components:
-Hardware: This assures that the hardware will be free of material and workmanship problems under normal use, or it will be replaced by Cisco within the specified period.
-Software: This ensures that the physical media are free of flaws, otherwise Cisco will replace them. The warranty is expressly stated to be "as is," and no new releases are covered.
5. Why should I purchase Cisco SMARTnet Service if a product is already covered under the normal Cisco warranty?
The Cisco SMARTnet Service offers a higher degree of support than is available under a Cisco warranty. When compared to Cisco SMARTnet Service, most Cisco warranties are restricted in time (specified particularly by device type). The following features are offered under a Cisco SMARTnet Service subscription but are not warranted:
-Rapid hardware replacement in NBD, 4-hour, or 2-hour dispatch choices (restrictions apply; see Cisco SMARTnet data sheet for additional information, as well as Return for Repair on select video products)
-Ongoing technical help from the Cisco TAC
-The most recent operating system updates, covering both minor and major releases within the licensed feature set
-Registered access to self-help materials and tools online
-Alerts and proactive troubleshooting for Call Home-capable devices
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