After-sale Service

1. How to Cancel an Order before Payment and after Payment?
   leo peng

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   Cancellation before Payment If you have not paid for your order yet, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven't paid, it doesn’t matter, we are not processing your order. You are under no obligation to follow ...
2. Instructions for Returning Faulty Goods
   leo peng

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   Before returning goods, please contact us to tell the issues you are having. Most of problems we are able to sort out by providing the technical support and you needn’t send your products back. If there are irremediable defects happening to the devices, you can return them back to us for ...
3. How to Solve the Problems While Using the Products I Ordered?
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   Firstly, please check the English manual that is along with the product, or you can check for online manuals or get advices from our Technical Support. And Contact us
4. Who is Responsible for Product Damage or Loss during Transit?
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   To guarantee the shipment safe, avoid damage or loss during transit, we’d like to suggest you buy shipping insurance (about 2% of PO amount). Especially, the destination is remote country or war risk area. When you checkout your order online, you can add the shipping insurance. Or you can ...
5. How to Verify Cisco Equipment Purchased from Router-Switch.com
   Selene Gong

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   Concerns about the authenticity and compliance of networking equipment are understandable in today's market. At Router-switch.com, we encourage customers to verify their Cisco equipment using official methods to ensure peace of mind, protect your network, and maximize your investment. This FAQ ...