Router-switch.com Transparency Statement (2025 Update)

A factual overview of our product sourcing, serial number verification, warranty & support policies, pricing model, and answers to common customer questions.

Table of Contents

• Who We Are
• What We Sell
• How We Source Our Hardware
• Serial Number Verification
• Warranty & After-Sales Support
• Pricing and Inventory Transparency
• Why Customers Choose Router-switch (Verified Cases)
• Who Typically Uses Our Services
• Common Questions (FAQ)
• Contact & Verification Support
• Our Commitment to Transparency

1. Who We Are

Router-switch.com is an independent global distributor of enterprise networking and ICT hardware, with official authorized partnerships with leading vendors including Ruckus, Dell, Ruijie, Topsec, Lenovo, and others. We operate as a standalone sourcing and logistics partner, supporting organisations that require multi-brand procurement, cross-region delivery, and flexible inventory solutions.

• Founded in 2002, serving SMBs, enterprises, MSPs, and system integrators.
• Global warehousing footprint with multiple regional stock pools.
• Specialise in multi-brand enterprise equipment (switches, routers, firewalls, servers, optics).

2. What We Sell

Our catalog focuses on new, unused enterprise-grade hardware. Product listings clearly state condition.

• New, unused hardware: All items labeled "New" are unused unless otherwise indicated. 100% original, authentic hardware; all serial numbers (S/N) can be verified. Devices come from authorized distribution channels or verified project surplus and can be checked through official manufacturer systems.

• Major brands: Cisco, HPE, Juniper, Aruba, Fortinet, Dell, Ruckus, Ruijie, Topsec, Lenovo, and others.

• Complete packages: Original accessories included where specified on the product page.

3. How We Source Our Hardware

• Global distribution network: Vetted distributors, surplus pools, and regional stock consolidation.
• Authorized vendor partnerships: We maintain official partnerships with major brands to ensure authenticity and warranty eligibility.
• Quality control: Visual inspection, accessory and packaging verification, and serialization checks before shipping.

4. Serial Number (S/N) Verification

• Pre-shipment photos: Customers may request high-resolution images of the serial number label before dispatch.
• Verification guidance: Step-by-step instructions to use manufacturer tools where vendor policies permit.
• Documentation: Asset information for audits or inventory management can be provided on request.

5. Warranty & After-Sales Support

Router-switch Warranty

All new hardware includes a standard Router-switch.com warranty (typically 1–3 years depending on product type). In addition, each device is covered by a 3-year RS Care warranty, including remote support from certified engineers (Cisco CCIE, Dell, HPE, etc.) for diagnostics, guidance, and basic configuration assistance.

Support Services

• RMA handling: replacement or refund for eligible failures.
• Remote troubleshooting and basic configuration assistance.
• Logistics and shipment tracking support.

Customers who purchase manufacturer service contracts (e.g., Cisco SmartNet) can use those services if the product is eligible. Router-switch assists with documentation and coordination where applicable.

6. Pricing and Inventory Transparency

• Reduced distribution layers: We minimise intermediary markups to pass savings to customers.
• Global inventory pool: Large, geographically distributed stock reduces lead times and improves availability.
• IT-Price.com: Free pricing lookup and quote comparison for major enterprise categories.

7. Why Customers Choose Router-switch (Verified Cases)

Customers choose Router-switch not only for our pricing and inventory, but also for our official vendor partnerships, authentic products, and reliable service. Below are anonymized case studies illustrating how we support clients across different scenarios:

Case 1: Rapid Delivery for Time-Sensitive Project

• Customer Profile: Mid-sized system integrator focusing on smart hardware and IoT, requiring fast delivery for ongoing projects.
• Situation: Initial communication was slow, causing anxiety about meeting project deadlines.
• Resolution: The customer received two ready-stock options and frequent updates on availability. Every adjustment and clarification was communicated promptly.
• Outcome: Order fully paid within 20 days. The products arrived on time, and the customer valued the transparency, reliability, and clear communication throughout the process.
• Customer Takeaways: Quick access to stock, proactive updates, transparent process, and assurance of product authenticity reduced risk and increased confidence in future cooperation.

Case 2: Budget-Conscious Project Support

• Customer Profile: Small system integrator with limited budget, needing upgraded networking devices without exceeding cost constraints.
• Situation: The customer wanted options that met functional needs while staying within budget, uncertain if suppliers could provide suitable solutions.
• Resolution: Multiple configuration options were provided with technical guidance and transparent pricing, allowing the customer to evaluate the best balance between cost and performance.
• Outcome: Order confirmed and successfully delivered. The customer appreciated the clarity, practical guidance, and support in selecting the optimal solution.
• Customer Takeaways: Access to flexible solutions, clear comparison, and reliable support made the purchase low-risk and confidence-building.

Case 3: High-Stakes Enterprise Rollout

• Customer Profile: International distributor with strict delivery deadlines, previously burned by suppliers offering unrealistic low pricing.
• Situation: Prior supplier failure caused concern about meeting tight timelines, creating anxiety over potential delays.
• Resolution: Continuous proactive updates and transparent progress reporting reassured the customer. Guidance was provided to communicate with their end clients effectively.
• Outcome: Order delivered successfully, trust reinforced. The customer felt confident that the project would not encounter the previous disruptions.
• Customer Takeaways: Transparent communication, realistic timelines, and consistent support ensured reliability and reduced stress during critical deployment.

Case 4: Budget-Limited Critical Project

• Customer Profile: End-user with limited budget needing high-spec equipment, sensitive to delivery delays and unexpected issues.
• Situation: Packaging delays and potential disruptions raised concerns about project timelines.
• Resolution: Two cost-effective solution options were presented, regular updates provided, and compensation commitments made for any delays.
• Outcome: Order completed successfully. The customer appreciated transparent communication and proactive problem-solving.
• Customer Takeaways: Flexible solutions, timely updates, and proactive support gave confidence and minimized project risk.

8. Who Typically Uses Our Services

• Small and medium businesses
• Managed service providers (MSPs)
• University labs and test environments
• System integrators and project teams

9. Common Questions (FAQ)

Q1. Are your products new?

Yes. All items listed as "New" in our standard catalog are new and unused. Any exceptions are clearly labeled on the product page.

Q2. Can I verify serial numbers?

Yes. Customers may request serial number photos prior to shipment and verify them through the manufacturer where vendor policies allow. Router-switch provides guidance to help you complete verification.

Q3. Why are your prices lower than local distributors?

Our prices reflect global sourcing efficiencies, consolidated inventories, and fewer intermediary markups. We do not reduce quality to lower prices.

Q4. Do you sell refurbished gear?

No. Our standard catalog contains new hardware only. Refurbished or open-box stock, if available, is clearly labeled and separated from new inventory.

10. Contact & Verification Support

To request serial number verification, ask about warranty, or obtain a quote, contact us through the following channels:

• Email: [email protected]
• Sales: [email protected]
• Website: router-switch.com

11. Our Commitment to Transparency

Router-switch has operated since 2002 with a focus on reliable sourcing, responsible service, and transparent communication. We update this statement periodically to reflect policy changes and industry developments.

Last updated: 2025-11-25