Get the Help and Supports!

This help center can answer your questions about customer services, products tech support, network issues.
Select a topic to get started.

ICT Tech Savings Week

2025 MEGA SALE | In-Stock & Budget-Friendly for Every Project

Shop Now

Aruba Warranty Check: Complete Guide for Network Asset Management

Selene Gong

Ensuring your network devices are protected is critical for IT administrators, procurement teams, and even second-hand hardware buyers. Performing an Aruba warranty check helps you avoid unexpected downtime, ensures you have coverage for hardware failures, and allows you to plan ahead for End-of-Sale (EOS) or End-of-Support (EOSL) events. This guide walks you through the most effective methods, tools, and best practices for verifying your Aruba devices’ warranty status.

Part 1: Aruba Warranty Overview and Types
Part 2: How to Perform an Aruba Warranty Check
Part 3: Best Practices for Managing Aruba Warranty and Assets
Part 4: FAQ on Aruba Warranty Checks

Part 1: Aruba Warranty Overview and Types

Aruba provides several warranty and support structures depending on the product line and purchase date:

Limited Lifetime Warranty (LLW): Most enterprise switches, such as the Aruba CX 6000, 6100, and 6200 series, include a limited lifetime warranty, often with Next Business Day (NBD) shipment for hardware replacements.
Aruba Instant On: Typically includes a 2-year warranty for access points and a limited lifetime warranty for 1930 switches.
Foundation Care: An optional service that enhances the standard warranty. Standard warranty covers product defects, while Foundation Care adds 24x7 technical support, prioritized security patches, and faster hardware replacements, like 4-hour onsite response.
EoL/EoS Considerations: Aruba announces EOS events approximately 6 months before the last sale date. Support continues for a fixed period; for example, Instant On devices remain supported for 12 months after EOS.

Part 2: How to Perform an Aruba Warranty Check

Verifying your Aruba warranty status is straightforward if you have the device's serial number (S/N).

1. Check via HPE Support Center

The most reliable method is the HPE Support Center Warranty Check tool:

Action: Visit the official lookup page and enter your device’s serial number.
Result: Displays service details, contract expiry, and current warranty status.

2. HPE Part Validation Mobile App

Ideal for on-site or warehouse management:

Action: Install the "HPE Part Validation" app and scan the device barcode.
Result: Provides instant warranty and device information on your mobile device.

3. Aruba Central / HPE GreenLake

For cloud-managed devices:

Action: Log in to common.cloud.hpe.com, go to Devices > Device Subscriptions.
Insight: Filter for subscriptions expiring soon (e.g., within 90 days) to prevent service lapses.

4. Obtain Serial Number via CLI or Web GUI

Knowing your serial number is essential for all warranty checks:

CLI: Connect via serial console or SSH and run:

Example CLI command to verify software version:

switch# show version
switch# show inventory

Web GUI: Log in to the management dashboard (default credentials are usually admin with a blank password on new switches) to view system information.

5. Optional Sourcing and Verification Tools

When purchasing or validating Aruba devices, tools like Router-Switch and IT-Price can help check serial numbers and product availability efficiently while keeping your workflow smooth.

Part 3: Best Practices for Managing Aruba Warranty and Assets

Regularly managing your network assets ensures warranty compliance and operational reliability:

Maintain a Device Inventory: Record serial numbers, product numbers, and proof of purchase—required for Return Merchandise Authorization (RMA) requests.
Secure Credentials: Always replace default passwords (e.g., "admin" or "manager") with strong, unique passwords. Tools like Passwarden can help securely manage device credentials.
Firmware Updates: Keep devices up-to-date via Web GUI or cloud tools to apply security patches. Warranties typically include software updates throughout the device lifecycle.
Monitor EoL/EoS Dates: Track upcoming End-of-Life or End-of-Support dates to plan hardware replacements before support lapses.

Integrating verification and sourcing tools naturally in your workflow (like Router-Switch and IT-Price) helps maintain compliance and ensures you have a ready supply of devices without forcing a promotional push.

Part 4: FAQ on Aruba Warranty Checks

Q1.How do I check my HPE Aruba warranty?

Use the Warranty Check tool on the HPE Support Center website with your device’s serial number.

Q2.Can warranty status be verified using serial numbers?

Yes. Both the HPE web portal and the HPE Part Validation mobile app provide service and expiry details using serial numbers or barcodes.

Q3.What is the difference between standard warranty and Foundation Care?

Standard warranty covers basic hardware defects. Foundation Care provides 24x7 TAC access, configuration assistance, and prioritized hardware replacement.

Q4.How do I ensure warranty compliance for older devices?

Keep records of serial numbers, purchase proof, and configurations. Regularly verify via CLI, Web GUI, or cloud management platforms to prevent lapses.