Alcatel-Lucent Network Professional Services

Network Configuration Audit Services - This service includes a etwork design and configuration review and identification of key areas that need updating to ensure a successful migration to an Alcatel-Lucent Enterprise Application Fluent network. An Alcatel-Lucent Enterprise Professional Services expert will provide recommendations for optimum settings.

Network Consulting Services - This service provides consultation from an Alcatel-Lucent Enterprise Professional Services expert to assist in defining a high-level solution for the data network to meet customers needs using the state-of-the-art technologies resulting in network effectiveness and business value.

Wireless LAN Integration Service. This service provides on-site Alcatel-Lucent Professional Services for the integration of a wireless LAN to a wired LAN infrastructure. This service may include. but is not limited to. configuration of a wireless appliance. the integration of the wireless LAN into LDAP or Radius authentication schemes. Installation of wireless access points or installation of cable is NOT included with this service. Travel and expenses are included.

Wireless LAN Site Survey Service. This service provides on-site Alcatel-Lucent Professional Services to perform a wireless data LAN site survey. Up to 50.000 square feet / 5.000 square meters of space in up to two building or locations at the same campus location may be surveyed per business day. Travel and expenses are included.

Wireless LAN Prediction Service. This service provides a wireless data LAN site prediction. Software utilized with this service creates a map(s) containing wireless access point locations and wireless radiation patterns. Up to and including 50.000 square feet / 15.250 square meters of space may be processed as a single instance of this service. AutoCAD (.dwg file format) drawings of locations that require this service must be provided by the customer. Travel is not authorized for this service.

Proactive Engineering Resource Platinum Service. This service provides on-site Alcatel-Lucent Professional Services for five (5) consecutive days per month by customer appointment. Appointments must be made a minimum of three (3) weeks in advance). Travel and expenses are included with this service.

Proactive Engineering Resource Gold Service. This service provides on-site Alcatel-Lucent Professional Services for five (5) consecutive days per quarter by customer appointment. Appointments must be made a minimum of three (3) weeks in advance). Travel and expenses are included with this service.

This service provides expertise in the development of hardware and/or software for Communications or Network related solutions not defined within the Alcatel-Lucent Enterprise's standard offerings.

Network Management Customization Service. This service provides installation and configuration of a network management system. The service includes. but is not limited to. configuration of manageability parameters of Alcatel-Lucent hardware platforms. configuration of NMS to report customer-defined events. and configuration of NMS to manage Alcatel-Lucent hardware platforms. Travel and expenses are included.

On-site Professional Services Support Service for Customers with an Alcatel-Lucent Support Agreement. This service provides Alcatel-Lucent Professional Services on-site support between 8 AM and 5 PM local time. Monday through Friday. NOTE This service may only be purchased by customers requiring services outside of the standard installation and/or troubleshooting offering. Travel and expenses are included.

After Hours On-site Professional Services Support Service for Customers without an Alcatel-Lucent Support Agreement. This service provides Alcatel-Lucent Professional Services on-site support between 5 PM and 8 AM local time. Monday through Friday. all day Saturday. Sunday and national holidays. NOTE This service may only be purchased by customers requiring services outside of the standard installation and/or troubleshooting offering. Travel and expenses are included.

Network Design Service. This service provides on-site and off-site Alcatel-Lucent Professional Services network design and assessment. This service includes review of customer requirements and creation of network diagrams and design documentation. Travel and expenses are included with this service.

Project Management Service. This service provides Alcatel-Lucent Professional Services project management for network-related projects. The Alcatel-Lucent Professional Services Project Manager role encompasses technical and/or logistical aspects of a project and serves as central point of contact between the customer and Alcatel-Lucent during the project. Travel and expenses are included.

Resident Professional Services Engineer Service - Data. This service provides one (1) year of a full-time Alcatel Professional Services Engineer on-site at a customer location to perform activities related to Alcatel data products. Lead time to begin this services is ninety (90) days from the date of purchase. The purchase of this service must be approved by the Director of Professional Services.

Staging and Configuration Service This service provides staging and/or configuration of Alcatel-Lucent solutions at an Alcatel-Lucent acceptance testing facility or customer location. Travel and expenses are included with this service.

Installation Service - Stack & Access. Additional Units (excludes WLAN products). This service provides installation of each additional unit at the same customer campus location during normal business hours M-F 800 AM - 500 PM local time. This service must be executed the same / next day as that of the first & second unit. If this service is not executed at the time of the first & second unit. one should use Part Number 800007-00. Travel and expenses are included.

After Hours On-site Professional Services Support Service for Customers with an Alcatel-Lucent Support Agreement. This service provides Alcatel-Lucent Professional Services on-site support between 5 PM and 8 AM local time. Monday through Friday. all day Saturday. Sunday and national holidays. NOTE This service may only be purchased by customers requiring services outside of the standard installation and/or troubleshooting offering. Travel and expenses are included.

Wireless LAN RF Analysis Service.? This service provides on-site Alcatel Professional Services staff to perform a wireless data LAN RF Analysis to determine sources of interference in the RF spectrum in a given area.? Up to 100.000 square feet / 30.500 square meters of space in up to two building or locations at the same campus location may be analyzed per business day.? Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services ""Countries-Areas with Travel Cost Included with Services"" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com).? For travel to countries/areas not listed in the document. please contact the Director of Professional Services.

Wireless LAN Site Audit Service.? This service provides on-site Alcatel Professional Services staff to perform a wireless data LAN site audit (post-installation) to confirm required WLAN coverage in a given area.? Up to 50.000 square feet / 15.250 square meters of space in up to two building or locations at the same campus location may be audited per business day.? Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services ""Countries-Areas with Travel Cost Included with Services"" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com).? For travel to countries/areas not listed in the document. please contact the Director of Professional Services.

Installation Service - Chassis Based Products. First Unit. This service provides installation of the first wired chassis-based unit at a single customer campus location during normal business hours M-F 800 AM - 500 PM local time. Travel and expenses are included.