FC-10-XY400-212-02-12, Fortinet FortiProxy License, 1 Year 4-Hour RMA/Onsite Engineer/Premium Support

  • Brand: Fortinet
  • Model: FC-10-XY400-212-02-12
List Price: $2,530.46
11% OFF
$2,249.00
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    Overview

    Fortinet FC-10-XY400-212-02-12 Overview

    Discover the Fortinet FC-10-XY400-212-02-12, a comprehensive service package designed for FortiProxy-400E, providing a 1 Year 4-Hour Hardware and Onsite Engineer Premium RMA Service. Tailored for businesses that require immediate response and support, this service ensures your FortiProxy-400E operates at peak efficiency, with minimal downtime. Ideal for organizations valuing rapid support, it's a testament to Fortinet's commitment to excellence and reliability in securing your network infrastructure.

    Quick Spec

    Product Name FC-10-XY400-212-02-12
    Service Duration 1 Year
    Response Time 4-Hour Hardware Support
    Onsite Engineer Available
    Prerequisite FortiCare Premium or FortiCare Elite

    Product Features

    • ● 24/7 priority access to support services.
    • ● Dedicated onsite engineer support within 4 hours.
    • ● Comprehensive hardware coverage ensuring minimal downtime.
    • ● Direct access to technical experts for troubleshooting and support.
    • ● Easy management through Fortinet's support portal.

    Product Applications

    Designed for critical network environments where downtime is not an option, the FortiProxy-400E 1 Year 4-Hour Hardware and Onsite Engineer Premium RMA Service offers unparalleled support. Application scenarios include:

    • ● High-traffic enterprise environments requiring constant online presence.
    • ● Financial institutions with high demands for network security and uptime.
    • ● Healthcare facilities where network reliability is crucial to patient care.

    Supported Options

    FortiGate Redundant Power Supply FG-RPS
    FortiGate Extended Warranty FG-EW
    FortiCare 24x7 Comprehensive Support FC-24x7

    Compare to Similar Items

    Model Differences
    FC-10-XY200-212-02-12 Designed for FortiProxy-200E, 2-Hour Response
    FC-10-XY600-212-02-12 Designed for FortiProxy-600E, includes onsite support
    FC-10-XY1000-212-02-12 Designed for larger FortiProxy-1000E, 2-Hour Response

    Get more information

    For further details about the Fortinet FC-10-XY400-212-02-12 and its capabilities, connect with us via Live Chat or email [email protected]. Our experts are ready to assist you with any queries about the product and its pricing.

    Quality Certifications

    • ISO 14001
    • ISO 9001
    • RoHS
    • REACH
    • CE
    • FCC
    Specification

    Fortinet FC-10-XY400-212-02-12 Specification

    FC-10-XY400-212-02-12 Specifications

    Product Name FortiProxy-400E RMA Service
    Service Duration 1 Year
    Service Type 4-Hour Hardware Replacement and Onsite Engineer Support
    Premium RMA Service Yes
    Required Subscription FortiCare Premium or FortiCare Elite
    Support Availability 24x7
    Service Code FC-10-XY400-212-02-12
    Eligible Product FortiProxy-400E
    Hardware Service 4-Hour Replacement
    Onsite Engineer Support Included
    Service Availability Global, with location-specific limitations
    Activation Requirement Must be activated within 60 days of product purchase
    Renewable Yes, subject to terms and conditions
    Service Exclusions Damage due to external causes (natural disaster, accident, misuse)
    Support Channels Phone, Email, and Web Portal
    Reporting Mechanism Dedicated Hotline and Automated Web System
    Service Documentation Provided Online
    Service Agreement Available upon Service Activation
    Benefits Minimize downtime, Access to expert support, Priority service handling
    Service Deliverables Hardware replacement, Onsite support, 24/7 access to support

    Quality Certifications

    Need Help? Technical Experts Available Now.

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    • +852-2592-5389 (HK)
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    Q&A

    Questions & Answers

    How does FortiProxy-400E Premium RMA Service compare with basic support?

    It offers faster response times and onsite engineer support, which are not available with basic support plans.

    Are there alternative products to FortiProxy-400E for similar support needs?

    Alternatives include other Fortinet FortiCare services, but none offer the specific 4-hour onsite support for FortiProxy-400E.

    What common troubleshooting steps should be followed before using the FortiProxy-400E Premium RMA Service?

    Perform basic diagnostics, check connections and power supply, and ensure firmware is up to date before requesting RMA.

    What accessories are included with the FortiProxy-400E Premium RMA Service?

    The service itself does not come with accessories but includes the necessary support and engineer visit to handle hardware replacements.

    Warranty
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    Warranty Coverage & RMA Instructions
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