Cisco SMARTnet is the support contract that Cisco provides for its products. Numerous Cisco SMARTnet advantages can boost network efficiency and provide the help your IT staff require to correctly manage your network. In this post, we'll go over some of the primary advantages of having a SMARTnet membership and why it's the best method to ensure you're always in the contract.
Fast expert support
Customers utilize SMARTnet primarily because of the support they receive from Cisco's award-winning technical support team, Cisco TAC. When something goes wrong, whether minor or severe, Cisco TAC is accessible 24 hours a day, 7 days a week to assist you in resolving your problem as quickly as possible.
Assume your network is down and you have no idea how to fix the problem. After notifying Cisco TAC, they may rapidly identify the device that is causing the problem by using their service coverage information. From here, they can address the issue remotely, teach you how to resolve it, or, in rare situations, send an engineer out to you in just two hours to replace the device with a new one!
Security and product alerts
To ensure that your network is always working properly and securely, you must keep up with the most recent information. You will automatically receive notifications that affect you and your network if you have a SMARTnet contract. Actionable security alerts, relevant hardware and software notices, and service availability alerts are among them. These alerts are customizable, so you can choose which ones you want to receive and which ones you don't.
Security notifications that can be taken action on are critical. Security threats are always growing, and staying on top of them is the best way to protect the security of your network. Cisco makes this simple with the security notifications they send you regularly, so you don't have to worry. If a new danger is found, you'll receive a notification outlining exactly what you need to do to avoid being affected.
Service coverage management
If you work in IT for a large corporation, you know how difficult it is to identify which devices are covered. The portal to which you have access as part of your SMARTnet subscription provides you with excellent visibility into your installed base and allows you to verify that business-critical assets have the necessary coverage to meet business needs and corporate standards.
You can find help determining the proper coverage for your Cisco equipment within the site. You can manage your installed base and service contracts with ease thanks to regular data collecting and customizable reports.
Product lifecycle management
Another key Cisco SMARTnet advantage is effective planning. Lifecycle management is an essential component of network management. By using the gateway, you may considerably increase your planning abilities and drastically limit the possibility of errors. You can simply check which contracts are up for renewal and use this information to help you plan your budget.
You will also be able to see which of your goods are nearing end-of-life, end-of-sale, or end-of-support. If anyone in the organization adds, moves, or changes anything, you will be able to see a record of it all.
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