Articles by tag "Cisco Contact Center"

1. How to Fix the Cisco UCCX Error Reading Scripts: File Manager Is Not Initialized?
   Selene Gong

   11
   Cisco Unified Contact Center Express (UCCX) is widely used to manage call routing and agent interactions in contact centers. Its script management relies heavily on the File Manager service accessing the central repository of scripts and configuration files. The error “File Manager is not ...
2. What Is the Cisco Default ARP Timer and Should You Change It?
   Selene Gong

   10
   The Address Resolution Protocol (ARP) is critical for resolving IP addresses to MAC addresses within Layer 2 and Layer 3 networks. In Cisco devices, ARP entries are stored in a cache with a predefined aging timer. The Cisco default ARP timer is typically set to 14400 seconds (4 hours). ...