After you place an order, you will receive an email about your order number. Or you can just log in to Router-switch.com to see your order number.
If you have any questions, you can see: How to Check My Order?
After that, the status of your order will change. There are many order statuses on Router-switch.com. When the status of your order is updated, it will also be shown in your account. The tracking number will be submitted to your account after we ship out your package. You will receive an email from Router-switch.com including the tracking number and links.
Don't know what the status means? See: What Does My Order Status Mean?
You may view the order status and track it by logging into your Router-switch.com account, or you can view it directly in the Track Order section of the navigation bar.
After selecting Track Order, enter the following page and fill in the information needed to run the query.
Some Frequently Asked Question about Order Tracking
1. What information can I get when I enter the order number?
You can check the status of the order. The order has a total of 6 statuses, including Processing, Confirmed, Stocking, Shipping, Completed, and Canceled.
You can also track the order, and see where your order is.
2. Where can I find my order number?
If you place an order online, you will receive an email about your order number. Or you can just log in to Router-switch.com to see your order number. Also, you can contact your exclusive sales manager for your order number and any other order-related questions.
If you are not placing an order online, you can ask your sales manager for your invoice number. Then you can use the invoice number as the order number.
3. What does the order number look like?
The online order number on Router-switch.com is usually made up of 16 digits.
For example: Your Order #:XXXXXXXXXXXXXXXX
If you are not placing orders online, you can use your invoice number as the order number. The invoice number is quite different from the online order number. It is composed of letters and numbers connected by a horizontal line.
For example: XX-XXX-000000-XX or XX-XXX-000000 or other forms.
4. Can't track package for a long time?
Do not panic if the package is not trackable right after you've got the order number. The tracking number will be available only after the package has been sent. Because different types of products require different preparation and delivery times. Some orders need to be transferred from our multiple warehouses. So, the time required for this process may be different.
Also, postal or courier company takes time to arrange the parcel, weigh, prepare customs documents, sort & forward packages further along the route.