The IP Phone 8865 combines an attractive new ergonomic design with 720p HD video and wideband audio for crystal-clear voice communications, “always-on” reliability. It offers encrypted voice communications for enhanced security and access to a comprehensive suite of unified communications features.
Table 1 shows the Quick Spec.
5” high-resolution (800 × 480) WVGA color display
Yes – 720p HD, H.264 AVC
Camera: 80 degree FOV, 25 degree tilt up/down;
Manual shutter (privacy)
Programmable Soft Keys
Number of Line Keys
Full Duplex Speakerphone
Third-party Call Control
Yes (Black, Silver)
Figure 1 shows the buttons and hardware.
① Handset light strip ② Programmable feature buttons and Session buttons ③ Camera ④ Softkey buttons ⑤ Navigation cluster and Select butto
⑥ Release Button ⑦ Transfer button ⑧ Hold/Resume button ⑨ Conference button ⑩ Speakerphone button ⑪ Mute button ⑫ Headset button
⑬ Keypad ⑭ Volume button ⑮ Contacts button ⑯ Applications button ⑰ Messages button ⑱ Back button ⑲ Handset
Figure 2 shows key expansion module.
CP-8865-K9 offers optional Key Expansion Modules. The modules should order separately.
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● The phone offers an easy-to-use interface and provides a traditional telephony-like user experience
● The 800 × 480, 24-bit color, 5-in. WVGA display provides scrollable access to calling features and text-based XML applications
● 720p HD video (encode and decode)
● H.264 and Cisco Application Visibility and Control (AVC)
● The handset is a standard wideband-capable audio handset (connects through an RJ-9 port)
● The standard coiled cord has a custom end for concealed cable routing beneath the phone (cord length is approximately 21 in. [55 cm] coiled and up to 72 in. (183 cm) extended)
● The handset is hearing aid-compatible (HAC) and meets Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). You can achieve Section 508 loudness requirements by using industry-standard inline handset amplifiers such as Walker Equipment W-10 or CE-100 amplifiers. The dial pad is also ADA-compliant
● The full-duplex speakerphone gives you flexibility in placing and receiving calls with hands free. For added security, the audible dual tone multifrequency (DTMF) tones are masked when the speakerphone mode is used.
● The analog headset jack is a standard wideband-capable RJ-9 audio port
● You can use an auxiliary port to support electronic hookswitch control with a third-party headset connected to it
External audio ports
● The phone has a 3.5-mm stereo line in/out jack (for optional external headset, speakers, or headphones)
● Two USB ports enhance the usability of call handling by enabling wired or wireless headsets, in addition to providing charging capability to mobile devices such as smartphones or tablets
◦ A side USB port provides up to 500mA power output at 5V or 2.5W
◦ A back USB (in yellow) port provides 500mA power output and is upgradable to support up to 2.1A power output at 5V or 10.5W
● An internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000BASE-T Ethernet network (IEEE 802.3i/802.3u/802.3ab) through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC
● The system administrator can designate separate VLANs (IEEE 802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic
● The phone offers Bluetooth Enhanced Data Rate (EDR) Class 1 technology (up to 66-ft [20m] range)
● Hands-Free Profile (HFP) is supported for untethered headset connections and voice communications
● Phone Book Access Profile (PBAP) is supported for phone book object exchange between devices
● As an alternative to wired Ethernet, the 8865 supports a Wi-Fi radio with integrated antenna enabling connectivity to a Wi-Fi access-point infrastructure, thereby saving on the labor costs of pulling Ethernet cables to every work location. Complete Wi-Fi specifications are included in Table 3 later in this document
● The phone has the following keys:
◦ Line keys
◦ Soft keys
◦ Back and release keys
◦ Four-way navigation and select keys
◦ Hold/Resume, Transfer, and Conference keys
◦ Messaging, Application, and Directory keys
◦ Standard keypad
◦ Volume-control toggle key
◦ Speakerphone, Headset, and Mute keys
● The phone supports backlit indicators for the audio path keys (Handset, Headset, and Speakerphone), select key, line keys, and message waiting
● The phone includes a black bezel; an optional silver bezel is also orderable separately
Dual-position foot stand
● The display is easy-to-view and the buttons and keys are easy-to-use. The two-position foot stand supports viewing angles of 35 and 50 degrees; you can remove the foot stand for wall mounting, with mounting holes located on the base of the phone
● You can install the phone on a wall using an optional wall-mount kit (orderable separately)
Key expansion module (KEM)
● The phone supports up to three KEMs to expand from 5- to 113-line buttons. You have the convenience of many speed dials or programmable features
● The phone is compatible with the Kensington Security Slot (K-Slot) antitheft system
IEEE Power over Ethernet (PoE)
● IEEE Power over Ethernet class 4. The phone is compatible with IEEE 802.3af, 802.3at and UPOE switch blades and supports both Cisco Discovery Protocol and Link Layer Discovery Protocol - Power over Ethernet (LLDP-PoE)
Cisco IP Phone Power Cube 4
● This optional power cube is used as an AC-to-DC (48V) power supply for non-PoE deployments. Use of the power cube 4 also requires the use of one of the corresponding AC country cords
Cisco Power Injector
● 8865 is compatible with Cisco Aironet Power Injector AIR_PWRINJ6=, which can provide an alternative POE solution when the LAN switch doesn’t support POE and the customer mandates one RJ45 cable to the table strategy.
Cisco Unified Communications Manager
● 8.5.1 (non-secured mode only)
● 11.0 and later
Cisco Unified Communications Manager Express
● Planned to be supported in 11.5
Cisco Business Edition 6000 (BE 6000)
● 11.0 and later
Cisco Hosted Collaboration Solution (HCS)
● 8.6.2 and later (using supported Cisco Unified UCM versions listed previously)
Audio codec support
● G.711 a-law and mu-law, G.722, G.729a, Internet Low Bitrate Codec (iLBC), and Internet Speech Audio Codec (iSAC)
Key call features support
● + Dialing
● Abbreviated dialing
● Adjustable ring tones and volume levels
● Adjustable display brightness
● Agent greeting
● Application launch pad
● Auto-detection of headset
● Busy Lamp Field (BLF)
● BLF Pickup
● BLF speed dial
● Call forward
● Call forward notification
● Call filter
● Call history lists
● Call park
● Call pickup
● Call timer
● Call waiting
● Call chaperone
● Caller ID
● Corporate directory
● Conference, including traditional Join feature
● Cross Cluster Extension Mobility (EMCC)
● Direct transfer
● Extension mobility
● Fast-dial service
● Forced access codes and client matter codes
● Group call pickup
● Immediate divert
● Malicious-caller ID
● Message-waiting indicator (MWI)
● Meet-me conference
● Music on hold (MoH)
● Network profiles (automatic)
● On- and off-network distinctive ringing
● Personal directory
● Predialing before sending
● Private Line Automated Ringdown (PLAR)
● Ring tone per line appearance
● Service URL
● Shared line
● Silent monitoring and recording
● Speed dial
● Time and date display
● Uniform Resource Identifier (URI) dialing
● Visual Voicemail
● Whisper coaching
Mobility and remote access
You can deploy the phones remotely with the following two options:
● You can have your phone remotely registered to the on-premises network through a built-in VPN client if the administrator has provisioned this VPN feature
● You also can directly connect to the on-premises network without VPN through Cisco Expressway if you are provided with log-in credentials. Contact your system administrator
● You can control the hookswitch electronically with a third-party headset connected to either the USB or auxiliary port, or directly paired with the phone through Bluetooth
Cisco Intelligent Proximity
● Audio path moving sends audio through the phone for a mobile device-connected call
● Call-history synchronization allows you to view placed and missed calls of your mobile device from the 8865
● Contact synchronization allows you to synchronize the contact objects from your mobile device to your 8865
Quality-of-service (QoS) options
● The phone supports Cisco Discovery Protocol and 802.1Q/p standards, and you can configure it with an 801.1Q VLAN header containing the VLAN ID overrides configured by the Admin VLAN ID
● Session Initiation Protocol (SIP) for signaling
● Session Description Protocol (SDP)
● IPv4 and IPv6
● User Datagram Protocol (UDP) (used only for Real-Time Transport Protocol [RTP] streams)
● Dynamic Host Configuration Protocol (DHCP) client or static configuration
● Gratuitous Address Resolution Protocol (GARP)
● Domain Name System (DNS)
● Trivial File Transfer Protocol (TFTP)
● Secure HTTP (HTTPS)
● Real-Time Transport Protocol (RTP)
● Real-Time Control Protocol (RTCP)
● Cisco Peer-to-Peer Distribution Protocol (PPDP)
● Cisco Discovery Protocol
● LLDP (including LLDPMedia Endpoint Discovery [LLDP-MED])
● Switch speed auto-negotiation
● Secure boot
● Secure credential storage
● Device authentication
● Configuration file authentication and encryption
● Image authentication
● Random bit generation
● Hardware cryptographic acceleration
● Certificate Authority Proxy Function (CAPF)
● Manufacturer-Installed Certificates (MIC)
● Locally Significant Certificates (LSC)
● Ethernet 802.1x supplicant options: Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) and Extensible Authentication Protocol-Transport Layer Security (EAP-TLS)
● Signaling authentication and encryption using TLS
● Media authentication and encryption using SRTP
● HTTPS for client and server
● Secure Shell (SSH) Protocol server
● Secure Sockets Layer (SSL)-based VPN client
(H × W × D)
● 9.01 x 10.13 x 3.87 in. (228.78 x 257.34 x 98.39 mm) (excluding foot stand)
● 2.97 lb (1.35 kg)
● Polycarbonate acrylonitrile butadiene styrene (ABS) textured plastic; Cosmetic class A
● 32 to 104°F (0 to 40°C)
Nonoperating temperature shock
● 14 to 140°F (-10 to 60°C)
● Operating 10 to 90%, noncondensing
● Nonoperating 10 to 95%, noncondensing
● Arabic (Arabic Area)
● Bulgarian (Bulgaria)
● Catalan (Spain)
● Chinese (China)
● Chinese (Hong Kong)
● Chinese (Taiwan)
● Croatian (Croatia)
● Czech (Czech Republic)
● Danish (Denmark)
● Dutch (Netherlands)
● English (United Kingdom)
● Estonian (Estonia)
● French (Canada)
● French (France)
● Finnish (Finland)
● German (Germany)
● Greek (Greece)
● Hebrew (Israel)
● Hungarian (Hungary)
● Italian (Italy)
● Japanese (Japan)
● Latvian (Latvia)
● Lithuanian (Lithuania)
● Korean (Korea Republic)
● Norwegian (Norway)
● Polish (Poland)
● Portuguese (Portugal)
● Portuguese (Brazil)
● Romanian (Romania)
● Russian (Russian Federation)
● Spanish (Columbia)
● Spanish (Spain)
● Slovak (Slovakia)
● Swedish (Sweden)
● Serbian (Republic of Serbia)
● Serbian (Republic of Montenegro)
● Slovenian (Slovenia)
● Thai (Thailand)
● Turkish (Turkey)
Certification and compliance
● Regulatory compliance
◦ CE Markings per directives 2004/108/EC and 2006/95/EC
◦ UL 60950 Second Edition
◦ CAN/CSA-C22.2 No. 60950 Second Edition
◦ EN 60950 Second Edition (including A11 and A12)
◦ IEC 60950 Second Edition (including A11 and A12)
◦ AS/NZS 60950
● EMC - Emissions
◦ 47CFR Part 15 (CFR 47) Class B
◦ AS/NZS CISPR22 Class B
◦ CISPR22: 2005 w/Amendment 1: 2005 Class B
◦ EN55022: 2006 w/Amendment 1: 2007 Class B
◦ ICES003 Class B
◦ VCCI Class B
◦ KN22 Class B
● EMC - Immunity
◦ Armadillo Light
◦ FCC Part 68 HAC
◦ AS/ACIF S004
◦ AS/ACIF S040
◦ NZ PTC 220
◦ Industry Standards: TIA 810 and TIA 920
◦ Industry Standards: IEEE 802.3 Ethernet, IEEE 802.3af and 802.3at
◦ Korea (RRA Public Notification 2010-36, Nov. 1, 2010)
◦ Korea (RRA Announce 2011-2, Feb. 28, 2011)
◦ FCC Part 15.247 (CFR 47)
◦ FCC Part 2.1093 (BT RF Exposure TR)
◦ RSS-102 (BT RF Exposure TR)
◦ EN 300.328
◦ EN50385 (BT RF Exposure TR)
◦ EN 301-489-1
◦ EN 301-489-17
◦ EN 301-893
◦ NCC LP0002
◦ Korea (RRL No. 2006-128, RRL No. 2006-129)
● Japan Bluetooth GFSK/EDR
Why can't I see all the active calls on my phone?
When there are more calls than available session buttons on the phone, you can scroll to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list.
How do I redirect an incoming call when I am on a call?
To redirect an incoming (ringing) call while on another call, highlight the incoming call, and then press Decline. Otherwise press Decline to redirect the current, active call.
How do I silence a ringing call, if I'm on a call?
You can silence the incoming (ringing) call. Press Volume down once, and then let the incoming call go to the target number (voice mail or predetermined number set up the system administrator).
What is the difference between the buttons on the left and those on the right of the screen?
Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to access features (such as speed dial) or select a phone line. Use call session buttons to perform call-related tasks, such as making a new call, resuming a held call, or checking your voicemail. The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
Why do the softkeys keep changing?
Softkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on the call or item you have selected.
What is the best way to look at calls when I have a shared line or multiple lines?
If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in chronological order (oldest first). If you do not have an All Calls button, contact your system administrator to set up this feature. Your administrator can also set up your primary line key to act the same as the All Calls button.
What should I do if I accidentally press a button while on a call?
If you are on a call and press a button for another line, your line view will change. Your current call disappears from view and calls for the newly selected line are displayed. To redisplay the call you are on, select the line that it is on, press All Calls, or, press the Primary line key if it is set up by your administrator to display all calls.
What does the Swap softkey do?
The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference.
Can I cancel a conference or transfer procedure after I have started it?
Yes, before completing a conference or transfer, you can press Release or Cancel to cancel it.
Why does my phone not work "wake up" when it worked before?
If your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powered down). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain time. Your phone wakes up at the time your system administrator configured. You can press the Select button to wake your phone up. Contact your system administrator to have the sleep and wake up times changed.
What happens to video when I put a call on hold?
Video transmission is blocked until you resume the call.
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