Warranty Policy - Router-Switch.com

Услуги

Extended, Worry-Free Coverage

Every purchase on Router-Switch.com comes with RSCare—your comprehensive safeguard for worry-free network operations and long-term investment protection.

	3-Year Premium Warranty
	For original new products, we offer extended warranty coverage exceeding industry standards by 200%.

	Free Technical Support
	Get free 24/7 technical support through your preferred channel: phone, live chat, email or secure remote access.

	Advanced RMA Service
	Replacement units (new, RMA, or refurbished) will be provided based on your membership level.

	Hassle-Free Returns
	Returns and refunds are available, subject to applicable depreciation charges. Check Return Policy.

prompt If you've bought the manufacturer's protection plan, please follow their warranty guidelines for service requests.

Warranty Terms

Overview of coverage periods, eligibility, and basic conditions for all products.

1. Warranty Period

Check coverage under different conditions:

Product Category	Warranty Duration
Enterprise Equipment	3 Years
Consumer Devices	1 Year
Accessories	1 Year

Note: Covers defects under normal use only.

2. Warranty Start Date

The warranty period for all products begins on the shipping date.

3. Coverage Scope

Applies globally to all products purchased directly from Router-switch.com.

Service Process

Simple steps to get professional support for your product.

Claiming Warranty	1. Steps: ① Contact After-Sales Support: +1-626-655-0998 (USA) for fault diagnosis; ② If confirmed as hardware issue, authorized service center will assist. 2. Required Documents: Warranty card + original invoice (or copy).
Repairs & Replacements	1. Post-repair warranty: Original coverage continues unchanged If warranty expires within 3 months, new replacement parts receive 3-month coverage 2. Ownership terms: All removed defective items become Router-switch.com property
RMA Policy	Return defective items within 10 days of RMA approval. Failure to return within 20 days: Full list price charged or service suspension.

Non-Covered Items

The following are excluded from our warranty coverage.

Category	Examples
Accidents & Damage	Dropped devices Water damage Too hot/cold environments Power problems
DIY Changes	Self-repairs Non-original parts Unapproved software
Normal Aging	Surface scratches Worn-out ports/plugs
Disasters	Floods, earthquakes Insects/animals damage

User Responsibilities:

Data Backup: Must back up data before service; we are not liable for data loss.

Proper Use: Avoid overloading or unapproved modifications.

Notes

Please be aware of the following:

Service Availability:	On-site service is unavailable in some regions. Remote support or return-to-factory repair will be provided instead. For hard-to-access locations (e.g., areas with poor infrastructure or transportation), service requires special arrangement and may involve extra charges.
Liability Limit:	Our maximum responsibility is repair/replacement; excludes indirect damages (e.g., data loss, third-party claims).
Policy Updates:	Current version always available on our website. Router-switch.com reserves final interpretation rights.
Extended Warranty:	Contact Pre-Sales at +852-30691898 (Hong Kong) to extend or upgrade your warranty.

FAQ

Q1: What should I do if I'm experiencing non-hardware technical issues?

For product troubleshooting, license activation, license troubleshooting or firmware download problems, you can contact our engineers by sending detailed description to ccie-support@router-switch.com.

Q2: How do I check if my product is covered under warranty?

If you are uncertain about your warranty period, please contact your dedicated sales representative for verification.