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Product details:
Cisco SMARTnet Service
Proactive support for network infrastructure
SMARTnet Types
Cisco SMARTnet Types
SMB Support Assistant
Hardware and Software Support - Replacement Hardware by Next Business Day
  • Easy to use networking support
  • Operating System bug fixes when required
  • 24 x 7 Access to SMB support technicians
  • Business Hours Fault Resolution
  • Replacement hardware delivered by the next business day (subject to fault identification by Cisco)
  • Software tools designed to simplify hardware configuration and use
  • Typically priced at 40% less than "full blown" SMARTnet
Does not cover Voice Over IP (VOIP) or Quality of Service (QoS) configurations - choose SMARTnet for these.
Cisco SMARTnet 8x5xNBD
Major and maintenance releases of Cisco IOS software
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware delivered by the next business day (subject to fault identification by Cisco)
Cisco SMARTnet 8x5x4
Major and maintenance releases of Cisco IOS software
  • Major and maintenance releases of Cisco IOS software
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware delivered within 4 hours (subject to fault identification by Cisco)
Cisco SMARTnet 24x7x4
Hardware and Software Support Replacement Hardware within 4 Hours
  • Major and maintenance releases of Cisco IOS software
  • 24 x 7 Access to TAC
  • 24 x 7 Fault Resolution
  • Replacement hardware delivered within 4 hours (subject to fault identification by Cisco)
Cisco SMARTnet Onsite 8x5xNBD
Hardware and Software Support Replacement Hardware by Next Business Day
  • Major and maintenance releases of Cisco IOS software
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware and an Engineer to install it, to be on-site by the Next Business Day (subject to fault identification by Cisco)
Cisco SMARTnet Onsite 8x5x4
Hardware and Software Support Replacement Hardware within 4 Hours
  • Major and maintenance releases of Cisco IOS software
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware and an Engineer to install it, to be on-site within 4 hours.(subject to fault identification by Cisco)
Cisco SMARTnet Onsite 24x7x4
Hardware and Software Support Replacement Hardware within 4 Hours
  • Major and maintenance releases of Cisco IOS software
  • 24 x 7 Access to TAC
  • 24 x 7 Fault Resolution
  • Replacement hardware and an Engineer to install it, to be on-site within 4 hours (subject to fault identification by Cisco)
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