EOL & EOSL Dates and Details
IPCE-GROUP EOL Data |
|
| End of-Life Announcement (EOL) | 01/31/2022 |
| End of Sale (EOS) | 08/01/2022 |
| End of Service Life (EOSL) | 07/31/2024 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Unified Contact Center Enterprise |
| Part Number | IPCE-GROUP |
| Model Number | IPCE-GROUP |
| Release Date | |
| Replacement Part Number | N/A |
| Replacement Product Name | |
Official EOL: Additional Information |
|
| Last Ship Date: App SW | 10/30/2022 |
| End Of New Service Attachment Date: App SW | 08/01/2022 |
| End Of Service Contract Renewal Date: App SW | 08/01/2023 |
| Additional Information | The last day to attach or renew multiyear Software Support Services (SWSS) for perpetual Contact Center is August 1, 2022. Only single year contracts will be available after this date. Customers who need additional licensing and / or to renew software support should move to FLEX Contact Center. |
| Official EOL Notice | View Official EOL Documentation |
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|---|---|---|---|
| Cisco | IPCE-PREMCADAGTU | Cisco IPCC Enterprise Premium Agent - Cisco Agent Desktop | 06/01/2016 |
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| Cisco | IPC-AGTCTD-L | Cisco Toolkit Desktop For IPCC License | 06/01/2016 |
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| Cisco | ICS-20220 | Cisco CTI Siebel Agent | 06/01/2016 |
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