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Cisco Intelligent Contact Manager Series

Total Products: 27 | Page 1 of 1

Manufacturer Product Series Part Number Product Name EOL Announcement End of Sale (EOS) End of Service Life (EOSL)
Cisco Cisco Intelligent Contact Manager ICM-PLR-LIC= Cisco Permanent license reservation for ICM 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-AGENTS Cisco ICM Agent Licenses 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-BUNDLE Cisco ICM Enterprise Bundle 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-CTITOOLKIT-SL Cisco CTI Toolkit for regular ERI or ARI Agent (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-CTTOOLKIT-NPS Cisco CTI Toolkit for regular NPS agent (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-ENT-NPS Cisco ICM Enterprise Non-Production Suite 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-IVRPRT-LC Cisco ICM ENTERPRISE THIRD PARTY IVR PORT LICENSES 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-IVRPRT-NPS Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - NPS (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-IVRPRT-T1-SL Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 1(Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-IVRPRT-T2-SL Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 2(Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-IVRPRT-T3-SL Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 3(Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-IVRPRT-T4-SL Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 4(Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-PG Cisco ICM ENTERPRISE PG LICENSES 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-PG-04-NPS Cisco ICM ENTERPRISE NPS AVAYA (CMS or CMS-LESS) PG (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-PG-04-SL Cisco ICM ENTERPRISE AVAYA CMS PG (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-PG-05-SL Cisco ICM ENTERPRISE AVAYA CMS-LESS PG (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-REGAGT-NPS Cisco Regular ICM Agent Licenses for NPS (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-REGAGT-T1-SL Cisco Regular ICM Agent Licenses - Tier 1 (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-REGAGT-T2-SL Cisco Regular ICM Agent Licenses - Tier 2 (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-REGAGT-T3-SL Cisco Regular ICM Agent Licenses - Tier 3 (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-REGAGT-T4-SL Cisco Regular ICM Agent Licenses - Tier 4 (Smart) 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICME-V12.5 Cisco ICM V12.5 Version Selector 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICMEH-V125-K9-UPG= Cisco ICM SW Upgrade to 12.5 for SWSS Customers 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICMH-ADV1CPS-L Cisco ICM HOSTED ADVANCED SERVICES THROUGHPUT 1 CALL PER SECOND 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICMH-ADVSVRICM Cisco ICM HOSTED ADVANCED SERVICES ICM 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICMH-ADVWEBISE-L Cisco ICM HOSTED ADV. SERV. WEBVIEW INTERNET SCRIPT EDITOR LICENSE 09/20/2023 12/20/2023 12/31/2025
Cisco Cisco Intelligent Contact Manager ICMH-NAMSVR Cisco ICM HOSTED NAM OPTIONS 09/20/2023 12/20/2023 12/31/2025
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