Cisco Intelligent Contact Manager Series
Total Products: 27 | Page 1 of 1
| Manufacturer | Product Series | Part Number | Product Name | EOL Announcement | End of Sale (EOS) | End of Service Life (EOSL) |
|---|---|---|---|---|---|---|
| Cisco | Cisco Intelligent Contact Manager | ICM-PLR-LIC= | Cisco Permanent license reservation for ICM | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-AGENTS | Cisco ICM Agent Licenses | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-BUNDLE | Cisco ICM Enterprise Bundle | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-CTITOOLKIT-SL | Cisco CTI Toolkit for regular ERI or ARI Agent (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-CTTOOLKIT-NPS | Cisco CTI Toolkit for regular NPS agent (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-ENT-NPS | Cisco ICM Enterprise Non-Production Suite | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-IVRPRT-LC | Cisco ICM ENTERPRISE THIRD PARTY IVR PORT LICENSES | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-IVRPRT-NPS | Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - NPS (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-IVRPRT-T1-SL | Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 1(Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-IVRPRT-T2-SL | Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 2(Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-IVRPRT-T3-SL | Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 3(Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-IVRPRT-T4-SL | Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 4(Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-PG | Cisco ICM ENTERPRISE PG LICENSES | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-PG-04-NPS | Cisco ICM ENTERPRISE NPS AVAYA (CMS or CMS-LESS) PG (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-PG-04-SL | Cisco ICM ENTERPRISE AVAYA CMS PG (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-PG-05-SL | Cisco ICM ENTERPRISE AVAYA CMS-LESS PG (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-REGAGT-NPS | Cisco Regular ICM Agent Licenses for NPS (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-REGAGT-T1-SL | Cisco Regular ICM Agent Licenses - Tier 1 (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-REGAGT-T2-SL | Cisco Regular ICM Agent Licenses - Tier 2 (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-REGAGT-T3-SL | Cisco Regular ICM Agent Licenses - Tier 3 (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-REGAGT-T4-SL | Cisco Regular ICM Agent Licenses - Tier 4 (Smart) | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICME-V12.5 | Cisco ICM V12.5 Version Selector | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICMEH-V125-K9-UPG= | Cisco ICM SW Upgrade to 12.5 for SWSS Customers | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICMH-ADV1CPS-L | Cisco ICM HOSTED ADVANCED SERVICES THROUGHPUT 1 CALL PER SECOND | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICMH-ADVSVRICM | Cisco ICM HOSTED ADVANCED SERVICES ICM | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICMH-ADVWEBISE-L | Cisco ICM HOSTED ADV. SERV. WEBVIEW INTERNET SCRIPT EDITOR LICENSE | 09/20/2023 | 12/20/2023 | 12/31/2025 |
| Cisco | Cisco Intelligent Contact Manager | ICMH-NAMSVR | Cisco ICM HOSTED NAM OPTIONS | 09/20/2023 | 12/20/2023 | 12/31/2025 |